Female Soft Service Executive I Bengaluru

Cushman & Wakefield; Bengaluru; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Cushman & Wakefield in Bengaluru seeks a Facilities Coordinator to oversee housekeeping operations, coordinate with the facility manager and engineering teams, and ensure adherence to policies, SLAs and KPIs.

The role includes rostering for Helpdesk, Front Office and Mail Room, maintaining log books, conducting facility walks, and reporting vendor performance to drive continuous improvement.

Formación

• Experience in housekeeping operations and facilities management.
• Ability to coordinate with engineering and vendor teams.

Responsabilidades

• Ensure housekeeping muster and deployment; acknowledge penalties for improvements.
• Update housekeeping duty manager on TR/VIP visits.
• Discuss and track housekeeping issues for shift resolution.
• Conduct facility walkthroughs to assess cleanliness across rest rooms and common areas.
• Monthly discussion with facility manager on vendor performance matrix.
• Maintain pantry and reprographic equipment and take timely actions.
• Log all communications in Technical/HK logs to inform next shift.
• Create facility tours and list required actions.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room; notify teams in advance.
• Adhere to policies, processes, procedures and statutory documents.
• Adhere to SLA & KPI as agreed.
• Coordinate with Engineering for issues needing their help.
• Oversee Space Administration Office operations (keys, work orders, relocations, etc.).
• Evaluate space use and, after consultation, determine allocations and assignments.
• Create, coordinate, and maintain accurate space information processes.

Conocimientos

Housekeeping

Facilities coordination

Vendor liaison

Descripción del empleo

Major Responsibilities:

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services.
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc.
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;