Facility Executive - Soft Services

Cushman and Wakefield; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield is seeking an Executive - Soft Services in Bengaluru to manage the soft services delivery during shifts. The role ensures housekeeping quality, tracks issues, coordinates with the engineering team, and maintains space and facility records.

The candidate should have 2–3 years of relevant experience and oversee daily space administration tasks, rosters for helpdesk and front office, and adherence to SLA/KPI as agreed.

Qualifications

• Minimum 2–3 years of experience in facilities/soft services.
• Experience in supervising housekeeping and service delivery.
• Ability to coordinate with engineering and housekeeping teams.

Responsibilities

• Ensure housekeeping muster and updates on penalties/comments.
• Update duty manager on TR/VIP visits.
• Discuss and track housekeeping issues for closure.
• Perform facility walkthroughs for rest rooms and common areas quality.
• Coordinate monthly with facility manager on vendor performance.
• Maintain pantry and reprographic equipment upkeep.

Skills

Soft services supervision

Housekeeping management

Vendor coordination

Space management

Education

Graduate

Job description

Executive - Soft Services Job Title Executive - Soft Services Job Description Summary Job Description Facility Executive, Soft Skill will be responsible for managing all aspects of the soft skill service delivery system during the shift. In this capacity, the Facility Coordinator is accountable for the completion of pending work.

Major Responsibilities:

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information; undefined undefined

Graduate Work Experience Minimum Experience - 2 to 3 Years Compensation : Commensurate with market INCO: "Cushman & Wakefield" Experience Level Executive Level