Facility Executive - Soft Services

Cushman & Wakefield; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Cushman & Wakefield in Bengaluru, India seeks a Facility Executive - Soft Services to manage the soft services delivery during the shift, ensuring timely completion of pending work and adherence to policies.

The role involves supervising housekeeping activities, coordinating with the housekeeping team and engineering for issues, and maintaining space and facility records, reports, and rosters.

Qualifications

Responsibilities

• Oversee housekeeping muster, updates on penalties/comments for improvement in housekeeping services.
• Ensure housekeeping duty manager/in-charge is updated on TR/VIP visits.
• Address housekeeping issues with the team with priority and track issue closure.
• Perform facility walk-throughs to check restrooms, common areas, and spaces for housekeeping quality.
• Coordinate with Engineering for issues requiring their help.

Job description

Job Title

Facility Executive - Soft Services

Job Description Summary

Job Description

AFM-, Soft Services will be responsible for managing all aspects of the soft skill service delivery system during the shift. In this capacity, the Facility is accountable for the completion of pending work.

Major Responsibilities

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist, facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;

INCO: “Cushman & Wakefield”