Workplace Delivery Coordinator-2

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru is seeking an experienced Housekeeping Operations Lead to oversee day-to-day housekeeping and vendor partners for a large, upscale office. You will align with the Workspace Experience team to deliver exceptional cleanliness and customer delight with agility of mind.

The role requires 2–4 years of soft services or hotel housekeeping, a degree in hotel management, proficiency in MS Office, and strong verbal and written communication.

Qualifications

• Bachelor’s degree in Hotel Management or related field.
• 2–4 years in soft services, facilities or hotel housekeeping.
• Fast-paced environment with adaptability to changing client needs.
• Proficient in MS Office.
• Excellent verbal and written communication.

Responsibilities

• Assigns duties to team and inspects cleanliness to standards.
• Maintains eye for detail and effective client coordination.
• Communicates with engineering and front-of-house teams.
• Inventory and order cleaning supplies.
• Coordinate with vendor partners and address service concerns.
• Schedule and audit PPM works and vendor AMC activities.

Skills

Communication

Adaptability

Team coordination

Client liaison

Soft services experience

Education

Bachelor's degree in Hotel Management

Tools

MS Office

Job description

Job Summary

The role oversees the day to day housekeeping operations management and vendor partners in order to maintain a large, modern and upscale office and enforces quality assurance for cleanliness. Alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Ideal Experience

• Bachelor's degree / Degree in Hotel Management, business or other related field.
• Experience of 2-4 years in Soft services/facilities/hotel housekeeping.
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
• Proficient in MS Office suite.
• Excellent communication verbal and written.

Major Responsibilities

• Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness.
• Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff.
• Maintains clear, efficient communication and coordination with engineering and front of the house teams.
• Inventories cleaning supplies and ordering to ensure adequate supplies.
• Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Ensures proper key control procedures are utilized by the staff.
• Co-ordinate with vendors e.g.: Pest control, Horticulture, Floor maintenance, Facade maintenance.
• Submit requests for repair and periodic maintenance of cleaning equipment s.
• Schedule and complete all PPM works and also audit the works completed by vendors with AMC contracts.

Sound Like You To Apply You Need To Be

• Commitment to deliver the best level of service every time through obsessive level of attention detail.
• Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team.

Location

On-site - Bengaluru, KA

Scheduled Weekly Hours

48