Lead- Soft Services (Facility Management)

Sodexo

Bengaluru

On-site

INR 2,500,000 - 4,200,000

Full time

14 days+

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Benefits offered by this job

Healthy Work-Life Balance

Leadership Development

Cross-Functional Collaboration

Inclusive Culture

Competitive Compensation

Job summary

Sodexo is seeking a Lead – Soft Services (Level- Manager/Senior Manager) to oversee large-scale facilities management across client sites in a leadership role. You will manage a sizeable team, deliver end-to-end soft services, and ensure safety, compliance, and client satisfaction.

You will drive governance, cost optimization, and vendor performance while aligning with Sodexo’s standards and sustainability commitments.

Qualifications

Graduate in Hotel Management, Facilities Management, Hospitality, or Administration.
10–15 years of experience in Soft Services / Facilities Management.
Proven leadership experience managing large-scale, multi-site IFM operations.

Responsibilities

Lead large-scale soft services operations across multi-site environments.
Act as senior operational interface for clients, end-users, and internal stakeholders; manage escalations and service recovery.
Drive health, safety, and wellbeing; oversee ESG initiatives and incident response.
Build and mentor high-performing teams; drive digitization and process improvements.

Skills

People leadership

P&L ownership

Vendor management

Contract management

Compliance & safety

Operational excellence

Education

Graduate in Hotel Management

Job description

Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.

Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job—it’s a chance to be part of something bigger.

Join us and act with purpose every day!

Lead – Soft Services (Level- Manager/Senior Manager)

Function: Facilities Management (IFM) – Soft Services

Reporting To: Director / Head – Operations

Role Purpose:

The Lead– Soft Services is responsible for leading and delivering Sodexo’s soft facilities management services at the assigned client site, ensuring service excellence, safety, compliance, cost efficiency, and client satisfaction. The role drives operational performance through strong people leadership, vendor governance, innovation, and adherence to Sodexo’s global standards, values, and sustainability commitments.

Key Responsibilities:

Soft Services Operations & Service Delivery

Lead large-scale soft services operations, managing a large team across complex, multi-site environments.
Deliver end-to-end soft services including housekeeping, landscaping, pest control, waste management, façade cleaning, security support, pantry/cafeteria support, and customer experience services, as per contract scope.
Ensure consistent adherence to Sodexo service standards, contractual SLAs, KPIs, health & safety norms, and quality benchmarks.
Drive seamless mobilization from project stage to go-live, ensuring operational readiness, staffing, training, and process stabilization.

Client & Stakeholder Management

Act as the senior operational interface for clients, end-users, and internal stakeholders, ensuring alignment with client expectations and Sodexo’s service promise.
Proactively manage escalations, feedback, and service recovery to maintain high client satisfaction scores.
Participate in governance meetings, reviews, and audits with clients and regulatory bodies.
Own P&L responsibilities, driving cost optimization, productivity improvement, and margin enhancement.
Contribute to preparation of annual operating plans and budgets, and manage OPEX and CAPEX in line with agreed targets.
Track performance against functional KPIs and implement corrective actions where required.
Lead vendor selection, onboarding, performance evaluation, and compliance management, ensuring adherence to Sodexo policies and statutory requirements.
Ensure compliance with labour laws, contract labour regulations, EHS standards, and Sodexo governance frameworks.
Conduct regular audits, inspections, and quality assessments to identify risks and improvement opportunities.

Safety, Sustainability & Risk Management

Champion health, safety, and wellbeing across all soft services operations.
Drive Sodexo’s sustainability and ESG initiatives, including eco-friendly cleaning, waste reduction, circular economy practices, and green landscaping.
Lead incident response, emergency preparedness, and crisis management to ensure business continuity and risk mitigation.

People Leadership & Capability Building

Build, mentor, and lead high-performing operational teams aligned to Sodexo’s People, Service, and Value pillars.
Foster a culture of ownership, continuous improvement, collaboration, and innovation.
Ensure training, grooming standards, succession planning, and performance management of teams.
Introduce new technologies, digitization, and process improvements to enhance service delivery and operational efficiency.
Benchmark industry best practices and embed Sodexo global innovations at site and regional levels.

Qualifications & Experience

Education:

Graduate in Hotel Management, Facilities Management, Hospitality, or Administration

Experience:

10–15 years of experience in Soft Services / Facilities Management
Proven leadership experience managing large-scale, multi-site IFM operations
Exposure to corporate, industrial, healthcare, aviation, or large-campus environments preferred

Core Competencies