Facility Executive - Soft Services

Cushman & Wakefield; Chennai District; On-site; INR 400,000 - 560,000; Full time

Job summary

Cushman & Wakefield is seeking a Facility Executive - Soft Services in Chennai, Tamil Nadu. You will oversee housekeeping operations across multiple stores, manage manpower and vendor coordination, and ensure compliance with client SOPs.

The role emphasizes attendance tracking, material management, store visits, and operational reporting, with focus on service quality and timely issue resolution. Diploma/Certification in housekeeping and 5-10 years experience preferred.

Qualifications

• Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience.
• Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred.
• Experience in multi-location operations will be an added advantage.

Responsibilities

• Monitor daily housekeeping manpower attendance across assigned stores and ensure adequate deployment.
• Coordinate with housekeeping vendors/service providers for manpower and material requirements and timely replacements.
• Conduct regular store visits to monitor housekeeping standards and communicate instructions and compliance.
• Track stock, consumption and replenishment of housekeeping materials and ensure timely deliveries.
• Prepare regular operational updates and reports, and escalate issues to the reporting manager.

Skills

Housekeeping operations

Manpower monitoring

Vendor management

Communication skills

Interpersonal skills

MS Excel

Attention to detail

Independent work

Education

Diploma/Certification in Housekeeping

Graduate in any discipline

Tools

MS Excel

Job description

Facility Executive - Soft Services

Key Responsibilities

1. Housekeeping Manpower Management

• Monitor daily housekeeping manpower attendance across assigned stores.
• Track absenteeism, shortages, replacements and manpower deployment.
• Coordinate with housekeeping service providers for timely replacement of absent manpower.
• Ensure adequate manpower availability as per approved deployment.
• Maintain store-wise manpower records and attendance data.

2. Housekeeping Material Management

• Monitor availability of housekeeping consumables and materials at stores.
• Track material stock, consumption and replenishment requirements.
• Coordinate with vendors for timely delivery of required materials.
• Identify shortages and ensure corrective action within defined timelines.
• Maintain proper records of material requirements and deliveries.

3. Store Visits & Operations Monitoring

• Conduct regular store visits to monitor housekeeping standards.
• Conduct store-wise briefings with housekeeping staff.
• Communicate operational instructions, service standards and compliance requirements.
• Monitor cleanliness, hygiene and housekeeping performance.
• Identify gaps and ensure timely corrective actions.

4. Vendor Coordination

• Coordinate with housekeeping vendors/service providers for manpower and material requirements.
• Follow up on manpower shortages, absenteeism and service deficiencies.
• Monitor vendor performance against agreed service standards.
• Escalate recurring or critical issues to the reporting manager.

5. Compliance & Reporting

• Ensure compliance with housekeeping SOPs and client requirements.
• Maintain store-wise housekeeping trackers.
• Track absenteeism, manpower deployment and material availability.
• Prepare regular operational updates and reports.
• Support audits, inspections and review meetings as required.

Key Skills & Competencies

• Good understanding of housekeeping operations.
• Strong manpower monitoring and coordination skills.
• Good vendor management and follow-up skills.
• Good communication and interpersonal skills.
• Ability to manage multiple stores and operational requirements.
• Basic knowledge of MS Excel and reporting.
• Strong attention to detail and service quality.
• Ability to work independently and handle operational escalations.

Qualification & Experience

• Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience.
• Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred.
• Experience in multi-location operations will be an added advantage.

Key Performance Indicators

• Housekeeping manpower availability.
• Reduction in absenteeism-related gaps.
• Timely availability of housekeeping materials.
• Housekeeping service quality and compliance.
• Timely closure of operational issues.
• Store satisfaction and vendor performance.

INCO: “Cushman & Wakefield”