Facility Coordinator

JLL; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

JLL in Bengaluru is seeking a Facility Coordinator – Soft Services to manage and coordinate all soft services operations, ensuring a clean, safe, and well-maintained environment for occupants. You will liaise with vendors, monitor performance, and support basic technical and safety-related tasks.

The role requires strong organizational skills, effective communication, and the ability to handle multiple priorities in a fast-paced corporate setting.

Qualifications

• Bachelor's degree in facilities management, business administration, or related field, or equivalent work experience.
• 2–3 years of facilities management experience in commercial real estate or corporate environments is preferred.
• Knowledge of HVAC, lighting, plumbing, and electrical systems; familiarity with building automation systems.

Responsibilities

• Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception services, and catering.
• Coordinate with vendors to ensure service quality and adherence to SLAs and budgets.
• Log and track work orders, coordinate with technical teams for minor repairs, and escalate complex issues as needed.
• Ensure health, safety, and compliance with regulations; maintain records and support sustainability initiatives.
• Prepare reports on service delivery metrics and improvements for facility management.

Skills

Organization & multitasking

Communication

Problem-solving

Budget awareness

Education

Bachelor's degree

Tools

Microsoft Office

Facility management software

Job description

Position Overview

The Facility Coordinator – Soft Services is responsible for managing and coordinating all soft services operations within assigned facilities to ensure a clean, safe, and well-maintained environment. This role requires strong organizational skills, vendor management capabilities, and basic technical knowledge to support seamless facility operations and enhance occupant satisfaction.

Key Responsibilities

• Soft Services Management Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception services, and catering. Ensure all services meet established quality standards and contractual requirements. Conduct regular inspections to verify service delivery and identify areas for improvement. Manage service schedules and coordinate with vendors to minimize disruption to building occupants.
• Vendor Coordination and Management Serve as primary point of contact for soft services vendors and contractors. Monitor vendor performance against service level agreements and KPIs. Review and approve invoices, tracking costs against budget allocations. Address service deficiencies promptly and implement corrective actions when needed.
• Basic Technical Support Coordinate with technical services teams for minor repairs and maintenance issues. Perform basic troubleshooting of building systems including lighting, HVAC controls, and access systems. Log and track work orders through the facilities management system. Escalate technical issues requiring specialized expertise to appropriate teams.
• Health, Safety, and Compliance Ensure all soft services activities comply with health and safety regulations. Maintain accurate records of inspections, incidents, and corrective actions. Coordinate emergency response procedures for soft services-related incidents. Support sustainability initiatives including waste reduction and recycling programs.
• Stakeholder Communication Respond to occupant requests and complaints professionally and promptly. Provide regular updates to facility management on service performance and issues. Coordinate with building management on special events, moves, and facility changes. Prepare reports on service delivery metrics and improvement initiatives.

Required Qualifications

• Education and Experience Bachelor's degree in facilities management, business administration, or related field, or equivalent work experience. 2-3 years of experience in facilities management, preferably in commercial real estate or corporate environments. Proven track record in vendor management and service coordination.
• Technical Knowledge Basic understanding of building systems including HVAC, lighting, plumbing, and electrical systems. Familiarity with building automation systems and facilities management software. Knowledge of health and safety regulations relevant to facility operations. Understanding of preventive maintenance principles and practices.
• Skills And Competencies Strong organizational and multitasking abilities with attention to detail. Excellent communication and interpersonal skills for stakeholder engagement. Problem-solving mindset with ability to respond quickly to operational issues. Proficiency in Microsoft Office Suite and facility management software platforms. Budget management and cost control awareness.