Assistant Facility Manager - Soft Services

Cushman & Wakefield; Kolkata District; On-site; INR 420,000 - 640,000; Full time

Job summary

Cushman & Wakefield is seeking an Assistant Facility Manager - Soft Services in India to oversee housekeeping and soft services across facilities in Kolkata. You will supervise day-to-day operations, ensure hygiene standards, and monitor vendor performance against SLAs.

The role entails team supervision, rostering, training, and cost-control duties to support client satisfaction. Ideal candidates hold a Bachelor's degree in Hospitality or related field with 2–5 years' experience in housekeeping

Qualifications

• Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field.
• 2 to 5 years of experience in housekeeping, facility management, or soft services operations.
• Experience in managing outsourced vendors and housekeeping teams preferred.

Responsibilities

• Supervise day-to-day housekeeping and soft service operations.
• Ensure cleanliness and hygiene standards are maintained across all facility areas.
• Monitor vendor performance and ensure compliance with SLAs.
• Conduct routine inspections and audits of facilities and service areas.
• Coordinate pest control, waste management, landscaping, and pantry services.
• Manage housekeeping staff and service providers.
• Prepare duty rosters, shift schedules, and manpower planning.
• Conduct staff briefings, training, and performance monitoring.
• Ensure proper grooming, discipline, and attendance of service teams.
• Ensure compliance with health, safety, and environmental regulations.
• Implement SOPs for soft services.
• Maintain records of inspections, audits, and corrective actions.
• Support quality improvement initiatives and customer satisfaction programs.
• Attend and resolve occupant/client complaints related to housekeeping and facility services.
• Maintain high levels of customer satisfaction through proactive service delivery.
• Coordinate with stakeholders to address service requirements and special events.
• Monitor consumption of housekeeping materials and pantry supplies.
• Maintain inventory records and ensure optimal stock levels.
• Assist in budgeting, procurement, and cost-control initiatives.
• Verify vendor invoices and service completion reports.

Skills

Housekeeping Operations Management

Vendor & Contract Management

Customer Service Orientation

Team Leadership and Supervision

Communication and Interpersonal Skills

Problem Solving

Reporting and Documentation

MS Office

Health, Safety & Hygiene Compliance

Education

Bachelor's degree in Hospitality or related field

Job description

Job Title Assistant Facility Manager - Soft Services Job Description Summary Job Description

Key Responsibilities

Operations Management

• Supervise day-to-day housekeeping and soft service operations.
• Ensure cleanliness and hygiene standards are maintained across all facility areas.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).
• Conduct routine inspections and audits of facilities and service areas.
• Coordinate pest control, waste management, landscaping, and pantry services.

Team Management

• Manage housekeeping staff and service providers.
• Prepare duty rosters, shift schedules, and manpower planning.
• Conduct staff briefings, training, and performance monitoring.
• Ensure proper grooming, discipline, and attendance of service teams.

Quality & Compliance

• Ensure compliance with health, safety, and environmental regulations.
• Implement standard operating procedures (SOPs) for soft services.
• Maintain records of inspections, audits, and corrective actions.
• Support quality improvement initiatives and customer satisfaction programs.

Customer Service

• Attend and resolve occupant/client complaints related to housekeeping and facility services.
• Maintain high levels of customer satisfaction through proactive service delivery.
• Coordinate with stakeholders to address service requirements and special events.

Inventory & Cost Control

• Monitor consumption of housekeeping materials and pantry supplies.
• Maintain inventory records and ensure optimal stock levels.
• Assist in budgeting, procurement, and cost-control initiatives.
• Verify vendor invoices and service completion reports.

Required Qualifications

• Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field.
• 2 to 5 years of experience in housekeeping, facility management, or soft services operations.
• Experience in managing outsourced vendors and housekeeping teams preferred.

Key Skills

• Housekeeping Operations Management
• Vendor & Contract Management
• Customer Service Orientation
• Team Leadership and Supervision
• Communication and Interpersonal Skills
• Problem Solving
• Reporting and Documentation
• MS Office (Excel, Word, PowerPoint)
• Health, Safety & Hygiene Compliance

Key Performance Indicators (KPIs)

• Housekeeping audit scores
• SLA compliance
• Customer satisfaction ratings
• Complaint resolution turnaround time
• Budget adherence
• Hygiene and safety compliance levels
• Vendor performance scores

Preferred Certifications

• Facility Management Certification
• Housekeeping Management Certification
• Occupational Health & Safety Training
• INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.