Executive – Visa Services

Exalans and Hunar; Ernakulam; On-site; INR 260,000 - 420,000; Full time

Job summary

Exalans and Hunar is seeking an Executive – Visa Services to manage visa applications, travel documentation, and client support. The role requires attention to detail and knowledge of international travel requirements.

You will verify forms, coordinate with embassies, schedule appointments, and assist clients via phone, email, and in person. Experience in visa processing and strong MS Office skills are preferred.

Qualifications

• Graduate with travel/tourism background preferred.
• Strong communication and customer service skills required.
• Proficiency in MS Office (Excel, Word, Outlook).

Responsibilities

• Handle visa applications for tourist, business, student, employment, and visit visas.
• Verify and process visa forms and supporting documents.
• Coordinate with embassies, consulates, and visa processing centers.
• Schedule visa appointments, interviews, and biometric submissions.
• Track application status and provide regular updates to clients.
• Ensure compliance with embassy and immigration requirements.
• Guide clients on visa requirements, passport validity, travel insurance, and supporting documents.
• Respond to customer inquiries via phone, email, WhatsApp, and in person.
• Coordinate with ticketing, holidays, sales, and operations teams.
• Follow up with clients for pending documents.
• Ensure timely submission and collection of visa applications.
• Support group visa processing for corporate and leisure travel.
• Stay updated on visa regulations and travel advisories.
• Maintain accurate and confidential records of applications and documents.

Skills

Communication skills

Attention to detail

MS Office

Education

Any Graduate

Tools

CRM systems

Travel ERP

Job description

Qualification: Any Graduate (Travel & Tourism background preferred)

Job Summary

We are looking for a detail-oriented Executive – Visa Services to handle visa applications, travel documentation, and client support. The ideal candidate should have experience in visa processing, knowledge of international travel requirements, and excellent customer service skills.

Key Responsibilities

• Handle visa applications for tourist, business, student, employment, and visit visas.
  
• Verify and process visa forms and supporting documents.
  
• Coordinate with embassies, consulates, and visa processing centers.
  
• Schedule visa appointments, interviews, and biometric submissions.
  
• Track application status and provide regular updates to clients.
  
• Ensure compliance with embassy and immigration requirements.
  

Client Support

• Guide clients on visa requirements, passport validity, travel insurance, and supporting documents.
  
• Assist with travel-related documentation and pre-departure requirements.
  
• Respond to customer inquiries via phone, email, WhatsApp, and in person.
  
• Resolve customer concerns and provide timely support.
  

Operations & Coordination

• Coordinate with ticketing, holidays, sales, and operations teams.
  
• Follow up with clients for pending documents.
  
• Ensure timely submission and collection of visa applications.
  
• Support group visa processing for corporate and leisure travel.
  

Compliance & Documentation

• Stay updated on visa regulations, immigration policies, and travel advisories.
  
• Maintain accurate and confidential records of applications and documents.
  
• Ensure compliance with company policies and travel regulations.
  

Required Skills

• Experience in visa processing and travel documentation.
  
• Knowledge of international visa procedures and immigration regulations.
  
• Strong communication and customer service skills.
  
• Good attention to detail and documentation accuracy.
  
• Proficiency in MS Office (Excel, Word, Outlook).
  

Preferred Skills

• Experience in travel agencies, tour operators, or travel management companies.
  
• Familiarity with CRM systems and Travel ERP software.
  
• Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre.