Executive - Vendor Support

Eagle Fleet Services LLC; Coimbatore District; On-site; INR 150,000 - 210,000; Full time

Job summary

Eagle Fleet Services LLC is seeking a customer support associate in India to handle inquiries from customers and vendors, resolve issues, and build trust through clear communication.

You will manage high call volumes, provide service information, and document interactions according to SOPs, with Tamil and English language requirements and 0–5 years' experience. Any degree accepted; strong typing and convincing skills preferred.

Qualifications

• Any degree
• 0-5 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

Responsibilities

• Manage and resolve customer and vendor queries.
• Identify and elevate issues to supervisors.
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers and vendors.
• Provide service-related information to customers and vendors.
• Document all call information according to standard operating procedures
• Follow up customer and vendor calls where necessary
• Handling complaints Vendor support helpline
• To acknowledge and resolve customer and vendor issues
• Analyzing the process & giving the outcome for streamlining the process if required.

Skills

Tamil language proficiency

English language proficiency

Excellent typing skills

Communication skills

Lead conversion & convincing skills

Handling stressful situations

Customer service experience

Education

Any degree

Job description

• Manage and resolve customer & Vendor queries.
• Identify and elevate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers & Vendors
• Provide service-related information to customers & Vendors
• Document all call information according to standard operating procedures
• Follow up customer & Vendor calls where necessary
• Handling complaints Vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analyzing the process & giving the outcome for streamlining the process if required.

• Any degree
• 0-5 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.