Senior Executive - Vendor Management and Operations

HR Yaar; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

HR Yaar is seeking an Executive/Senior Executive for Customer Service, Operations, and Vendor Coordination. The role requires 1–4 years of experience, excellent English communication, and strong email-writing and follow-up skills.

You will support daily operations and coordinate with vendors, manufacturers, and suppliers, with travel as needed. The position involves 50% office work and 50% field duties, including visiting vendors, handling inquiries, drafting correspondence, and maintaining

Qualifications

• Excellent English, email-writing and follow-up skills required.
• Experience: 1–4 years.
• Role involves office & field work with travel.
• Vendor coordination with manufacturers and suppliers.

Responsibilities

• Handle customer enquiries, complaints and resolutions.
• Maintain customer-service records and escalate issues.
• Draft customer, vendor and supplier correspondence.
• Prepare internal updates and reports.
• Maintain operational trackers and deadlines.
• Coordinate with India-based and international stakeholders.
• Obtain quotations and compare proposals.
• Track samples, specifications, approvals, orders and deliveries.
• Follow up on delays and escalate quality, pricing or delivery issues.
• Visit vendors and suppliers when required.

Skills

Excellent English

Email writing

Follow-up skills

Coordination

Customer service

Multitasking

Attention to detail

Telephone etiquette

Vendor communication

Problem-solving

Excel

Google Sheets

Tools

Excel

Google Sheets

Job description

Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination

Experience: 1–4 years

Work Pattern: 50% Office / 50% Field

Travel: Required

Reports to: Assistant/Deputy Manager / Senior Management

Role Purpose

Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.

Key Responsibilities

- Handle customer enquiries, complaints and resolutions.

- Maintain customer-service records and escalate issues.

- Draft customer, vendor and supplier correspondence.

- Prepare internal updates and reports.

- Maintain operational trackers and deadlines.

- Coordinate with India-based and international stakeholders.

- Obtain quotations and compare proposals.

- Track samples, specifications, approvals, orders and deliveries.

- Follow up on delays and escalate quality, pricing or delivery issues.

- Visit vendors and suppliers when required.

- Excellent spoken and written English.

- Strong professional email-writing and customer-service skills.

- Excellent coordination and follow-up.

- Excel / Google Sheets knowledge.

- Attention to detail and telephone etiquette.

- Vendor communication and problem-solving skills.

- Ability to multitask, work under pressure and travel as required.

Preferred: Customer support, operations, procurement, F&B, hospitality, logistics, e-commerce or D2C experience.

Work Style

Candidates should be:

- Proactive, organised and ownership-driven.

- Strong communicators with excellent follow-up.

- Comfortable with changing priorities and cross-functional work.

- Professional, reliable and detail-oriented.

- Willing to take responsibility beyond a narrow job description.