Executive - Telecalling & Customer Support

Shiamak Davars Institute For Performing Arts; Mumbai; On-site; INR 223,200 - 279,000; Full time

Job summary

A leading dance institute in Mumbai is seeking an Executive for Telecalling & Customer Support. Responsibilities include handling nationwide queries, converting leads into enrollments, and maintaining customer relationships. The ideal candidate should be proficient in English, have good persuasion skills, and the ability to work in a target-oriented environment. This is an entry-level, full-time position with opportunities for growth.

Qualifications

• Proficiency in English with strong sentence construction.
• Experience in call centre industry is an advantage.
• Ability to manage leads systematically.

Responsibilities

• Handle all PAN INDIA queries via calls.
• Provide customer service and support for classes.
• Convert inquiries into enrollments through calls.
• Achieve enrollment and conversion targets.
• Update CRM with lead status and follow-ups.

Skills

Proficient in English

Conversational Hindi

Computer skills

Persuasion and negotiation skills

Sales-driven mindset

Tools

CRM tools

Excel (basic MIS reporting)

Job description

Overview

SHIAMAK is the world's largest dance movement, dedicated to fostering a vibrant environment through dance and performing arts. Operating across India, Canada, the USA, and the UK, the institute provides a creative outlet for enthusiasts to express themselves through movement. Our flagship program, Summer Funk, allows dancers of all ages to learn diverse dance styles, perform live, and experience the thrill of the stage. Since our first show in Mumbai in 1994, we have been inspiring joy and inclusivity with our motto, “Have Feet. Will Dance.”

Role Description

This is a full-time on-site role located in Mumbai for an Executive - Telecalling & Customer Support.

Responsibilities include handling all PAN INDIA queries, inbound/outbound calls as required, data entry support, providing customer service for classes, sharing accurate schedules for batches, converting inquiries into enrollments, delivering sales pitches, following up warm leads and lapsed inquiries, meeting enrollment/conversion targets, updating CRM with lead status, and sharing regular reports with management.

Responsibilities

• Handling all PAN INDIA queries.
• Taking all inbound calls and making outbound calls as required.
• Helping the team in Data Entry.
• Providing good customer service and solving issues regarding our classes.
• Providing customers with the correct schedule and details for specific batches.
• Making outbound calls to leads to convert inquiries into enrollments.
• Delivering compelling and customized sales pitches based on customer needs.
• Following up with warm leads and lapsed inquiries to maximize conversions.
• Achieving set targets for enrolments and conversions as per weekly/monthly goals.
• Updating CRM systems with lead status, follow-up actions, and call outcomes.
• Sharing regular reports and insights with the management team regarding lead quality, conversion patterns, and feedback trends.

Expected Skill Set

• The candidate should be proficient in English – linguistic skills and sentence construction will be checked.
• Ability to converse over the phone in Hindi (if required).
• Computer skills.
• Experience in the call centre industry would be an added advantage (Optional).
• Personality appropriate for a CSR; soft skills will be checked (professional etiquette/protocol).
• Willingness to work overtime as required/rostered (overtime will be compensated with an off or remuneration).
• Strong persuasion and negotiation skills with a sales-driven mindset.
• Ability to handle objections and close sales effectively over the phone.
• Ability to value new leads resourcefully and manage them in a systematic way.
• Familiarity with CRM tools and basic MIS reporting (e.g., Excel-based reports, Vlookup, etc.).
• Ability to work in a high-paced, target-oriented environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Dance Companies