Customer Care Representative

HRassistance India Consultancy LLP; Mumbai; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Attractive compensation packages

24/7 access to learning platforms

Health & wellness programs

Employee discounts on shipping and travel

Job summary

A customer service solutions provider in Mumbai is seeking a Customer Care Representative to assist international customers via calls, chat, and email. Ideal candidates will have strong communication skills, empathy, and at least six months of experience in customer service or sales roles. This full-time position offers attractive compensation and opportunities for professional growth through promotions and training programs. Flexible working hours in rotational shifts are required.

Qualifications

• Minimum six months to five years of experience in customer service or sales.
• Experience in communication-intensive roles with international exposure.
• Ability to work in rotational shifts.
• Strong communication skills and data handling accuracy.
• Empathetic, patient and solution-oriented mindset.

Responsibilities

• Provide customer support to international customers via calls/chat/email.
• Resolve customer issues efficiently.
• Run customized reports and collaborate with internal teams.
• Collaborate with cross-functional internal teams.
• Ensure accurate maintenance of customer data.

Skills

Effective communication skills

Empathy

Adaptability

Problem-solving skills

Data accuracy

Education

Bachelor's degree or equivalent

Job description

HRassistance India Consultancy LLP | Full time

The Customer Care Representative will be responsible for:

Providing customer support to international customers over calls/chat/email

Resolving customer issues

Adherent to basic customer onboarding process

Running customized reports

Cross-functional collaboration with internal customers as and when neededYou will be a great fit if you:

Have exceptionally effective communication skills (both verbal & written)

Empathetic, patient & has solution-oriented thinking skills.

Adaptable, agile & have accuracy in customer data handling.

Education criteria:Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professionalexperience in customer service/Sales/Support/Communication intensive roles with international experience

Flexible working in rotational shifts

Willing to work for Mumbai location.

Assess for resilience, tone of voice and problem-solving attitude.

Candidates in or around Mumbai (preferred)

Attractive compensation packages

Spread your wings and take ownership of your career with opportunities to advance throughinternal promotions, job rotations, training and leadership programs and cross- functionalprojects.

Complimentary 24/7 access to our learning platforms to support you in becoming who you want tobe.Health & wellness, employee aid, and rewards and recognition programs, special employeediscounts on shipping, travel, and more