Program Advisor - India & APAC Schools

Emeritus; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Emeritus is seeking a driven Inside Sales professional to build and manage a lead pipeline for multi-discipline education programs with globally renowned B-schools across India and the APAC region. You will engage senior executives via video calls, phone and email, providing customized information and guiding discussions through CRM updates.

You will demonstrate strong communication, Excel and Salesforce proficiency, and thrive in a revenue-oriented, fast-paced start-up culture with rotating

Qualifications

• 1+ year of work experience in B2C sales is mandatory.
• Experience engaging with CXO/SVP level executives in sales of high-value products.
• Excellent verbal and written communication, listening and data analysis skills.
• Strong phone presence and ability to present via video calls.
• Comfortable working with leads from India and APAC, and flexible on shifts.

Responsibilities

• Build and manage the lead pipeline for multi-discipline education programs with top B-schools in India and APAC.
• Provide in-depth information to executives via video calls, phone, and email.
• Update lead discussions in CRM in real-time.
• Guide milestones, documentation, timelines, and payments with customers.
• Develop best-practice FAQs to optimize program recommendations.
• Adhere to inside sales processes, tools, and data management.
• Contribute proactively and maintain a positive, energetic approach.

Skills

Inside sales

Consultative selling

B2C sales

Executive engagement

Verbal communication

Presentation skills

Time management

Prioritization

Revenue generation

Positive attitude

Tools

Excel

Salesforce

CRM software

Job description

Responsibilities

• Build and manage the lead pipeline of multi-discipline education programs from globally renowned B - Schools such IIMs and International Business Schools to senior and top management executives across India and the APAC region.
• Providing in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through video calls, phone and email.
• Ensuring that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software.
• Guiding and following up on program milestones, documentation, timelines, and payments with customers.
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended.
• Responsible for adherence to the inside sales process, tools, and data management.
• Self-contributor role.
• Demonstrates an infectious positive attitude toward the job, the team, and the organization.

Skills & Qualifications

• Good to have, proven inside sales/ consultative selling experience with a consistent track record of exceeding acquisition targets.
• Good to have, experience in successfully engaging with senior executives (CXO and VP/SVP) in sales of products costing over L.
• Overall 1+ year(s) of work experience with B2C sales is mandatory.
• Excellent verbal, written communication, listening and data analysis skills
• Strong phone presence and comfortable doing high-quality online presentations over video calls.
• Comfortable handling leads from India and APAC and opens to working in shifts (there are several India and APAC shifts, timings vary. The early APAC shift starts at 7 am and the late India shift ends at 8 pm IST. The candidate should be comfortable working within this window. 5-day workweek. The roster could be Monday - Friday or Tuesday - Saturday.
• Demonstrated advanced proficiency with Excel and Salesforce
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure
• Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
• Ability to succeed in a revenue-oriented and sales-focused environment
• Ability to work with limited direct day-to-day management