Executive - Student Service ( Kochi )

Lakshyaedu; Ernakulam; On-site; INR 240,000 - 360,000; Full time

Job summary

Lakshyaedu is seeking a Student Service Executive to manage student relationships and provide essential support throughout their academic journey. The role requires excellent communication, problem-solving, and a student-centric approach to enhance retention and satisfaction.

Responsibilities include guiding students on course details, enrollment, and schedules, handling inquiries, and maintaining records with attention to accuracy and confidentiality.

Qualifications

• Strong verbal and written communication in English.
• Experience in student relationship management or academic administration.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Act as the primary point of contact for students via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, schedules, and exam registrations.
• Provide personalized support to keep students motivated and engaged.
• Handle and resolve student concerns to ensure a positive learning experience.

Skills

Verbal and written communication in EN

CRM tools

MS Office (Word, Excel, PowerPoint)

Interpersonal skills

Problem-solving

Patience and empathy

Education

Bachelor’s degree in any discipline

Tools

CRM tools

MS Office

Job description

The Student Service Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escape complex issues to senior management when necessary.

Key Requirements:

• Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office(Word, Excel, PowerPoint) and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple student queries efficiently.
• High level of patience, empathy, and customer service orientation.