Executive - Operations

Mahindra Logistics Ltd; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Mahindra Logistics Ltd. in India seeks an experienced Executive Operations to manage day-to-day sort center activities, ensuring timely shipment movement, adherence to SOPs, and smooth cross-shift coordination.

The role emphasizes inbound/outbound, dispatch, KPI tracking, process improvements, safety compliance, and collaboration with HR, Customer Service, Inventory, and Transportation teams to resolve issues.

Qualifications

• Supports day-to-day sort center operations by ensuring timely shipment movement, adherence to processes, productivity, quality, and smooth cross-shift coordination.

Responsibilities

• Support inbound, outbound, sortation, staging, and dispatch operations per defined SLAs.
• Monitor shipment flow and ensure timely processing and handovers.
• Coordinate with transportation and internal teams to resolve operational issues.
• Assist in manpower allocation, shift activities, and daily briefings.
• Track operational KPIs, productivity, TAT, and SLA adherence; highlight gaps.
• Support SOPs, 5S, Lean initiatives and process improvements.
• Ensure adherence to quality, safety, compliance and audit requirements.
• Conduct basic checks/audits and support RCA and corrective actions.
• Coordinate with HR, Customer Service, Inventory, Transportation, and vendor teams.
• Handle day-to-day operational escalations and ensure timely closure.
• Prepare daily/weekly MIS, operational reports, and incident reports.
• Support management with accurate operational updates and data.

Skills

Sort Center Ops

Warehouse Ops

Logistics Ops

MIS Reporting

MS Excel & Data Analysis

Problem Solving & Coordination

SOP & 5S Compliance

Teamwork & Communication

Job description

Executive Operations

Experience: 13 years | Function: Sort Center / Warehouse Operations

Role Overview

Support day-to-day sort center operations by ensuring timely shipment movement, process adherence, productivity, quality, and smooth coordination across shifts.

Key Responsibilities

• Support inbound, outbound, sortation, staging, and dispatch operations as per defined SLAs.
• Monitor shipment flow and ensure timely processing and handovers.
• Coordinate with transportation and internal teams to resolve operational issues.
• Assist in manpower allocation, shift activities, and daily briefings.
• Track operational KPIs, productivity, TAT, and SLA adherence and highlight gaps.
• Support implementation of SOPs, 5S, Lean, and process improvement initiatives.
• Ensure adherence to quality, safety, compliance, and audit requirements.
• Conduct basic checks/audits and support RCA and corrective actions for operational defects.
• Coordinate with HR, Customer Service, Inventory, Transportation, and vendor teams.
• Handle day-to-day operational escalations and ensure timely closure.
• Prepare daily/weekly MIS, operational reports, and incident reports.
• Support management with accurate operational updates and data.

Key Skills

• Sort Center / Warehouse / Logistics Operations
• Shipment Process Management
• MIS Operational Reporting
• MS Excel and basic data analysis
• Problem-solving and coordination
• SOP, 5S Safety Compliance
• Strong communication and teamwork

Preferred Experience

• 13 years of experience in warehouse, sort center, logistics, e-commerce, or supply chain operations.
• Comfortable working in rotational shifts and a fast-paced operational environment.