Deputy Manager - Operations

Mahindra Logistics Ltd; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mahindra Logistics Ltd is seeking a Deputy Manager Operations to oversee end-to-end outbound operations, from picking to dispatch, ensuring productivity, order accuracy and SLA adherence. You will plan manpower, monitor KPIs, and drive continuous improvements across the function.

Responsibilities include managing outbound picking-to-dispatch, optimizing workforce allocation, and coordinating with cross-functional teams to ensure timely order fulfillment while maintaining quality standards and

Qualifications

• Strong hands-on experience with outbound picking-to-dispatch operations.
• Experience in warehouse, e-commerce, grocery, fulfillment or supply chain operations.
• Ability to manage large teams and high-volume operations.
• Experience with Lean, 5S and Kaizen is a plus.

Responsibilities

• Manage end-to-end outbound operations from picking to dispatch.
• Ensure orders processed accurately within SLA/TAT and dispatch timelines.
• Plan and optimize manpower, shift rosters, and resource utilization.

Skills

Outbound Ops

Picking to Dispatch

Warehouse Fulfillment

Manpower Management

SLA/TAT Management

Inventory Accuracy

RCA Improvement

MIS Analysis

Stakeholder Mgmt

Tools

N/A

Job description

Deputy Manager Operations

Experience: 58 years | Function: Warehouse / Outbound Operations

Role Overview

Responsible for managing end-to-end outbound operations from picking to dispatch, ensuring productivity, order accuracy, SLA adherence, manpower optimization, and operational excellence.

Key Responsibilities

• Manage end-to-end outbound operations picking, sorting, packing, staging, and dispatch .
• Ensure orders are processed accurately and within defined SLA/TAT and dispatch timelines .
• Plan and optimize manpower, shift rosters, and resource utilization based on business volumes.
• Monitor operational KPIs including productivity, order accuracy, pick rate, throughput, TAT, and dispatch adherence .
• Identify operational bottlenecks and drive RCA, corrective actions, and continuous improvement .
• Ensure adherence to SOPs, quality standards, safety, and inventory control processes .
• Coordinate with Inbound, Inventory, Transportation, Customer Service, and other stakeholders for seamless order fulfillment.
• Manage operational escalations and ensure timely resolution of shipment/order-related issues.
• Drive Lean, 5S, Kaizen, and process optimization initiatives to improve productivity and reduce operational costs.
• Monitor warehouse capacity, equipment utilization, and process efficiency.
• Lead, coach, and develop team members and frontline supervisors to achieve operational targets.
• Prepare and review MIS, dashboards, and performance reports and present insights to leadership.

Key Skills

• Strong Outbound Operations expertise
• End-to-end Picking to Dispatch knowledge
• Warehouse Order Fulfillment
• Manpower Shift Management
• SLA / TAT / Productivity Management
• Inventory Order Accuracy
• RCA Process Improvement
• MIS Data Analysis
• Stakeholder Team Management

Preferred Experience

• 58 years of experience in warehouse, e-commerce, grocery, fulfillment, or supply chain operations .
• Strong hands-on experience managing outbound picking-to-dispatch operations is mandatory.
• Experience handling large teams and high-volume operations preferred.