Deputy Manager - Operations

Mahindra Logistics Ltd; Siddipet; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Mahindra Logistics Ltd is seeking a Deputy Manager Operations to lead end-to-end outbound processing from picking to dispatch in a fast-moving warehouse environment.

You will drive productivity, ensure SLA adherence, optimize manpower rosters, monitor KPIs, and coach frontline supervisors to achieve operational targets while upholding safety and inventory controls.

Experience in large-scale outbound operations, lean practices, and data-driven MIS reporting is preferred.

Qualifications

• 58 years of experience in warehouse, e-commerce, grocery, fulfillment, or supply chain operations.
• Hands-on experience managing outbound picking-to-dispatch operations.
• Experience handling large teams and high-volume operations.

Responsibilities

• Manage end-to-end outbound operations from picking to dispatch.
• Ensure productivity and SLA adherence.
• Plan manpower and shift rosters based on volumes.
• Monitor KPIs including pick rate, throughput, TAT, and dispatch adherence.
• Drive Lean, 5S, Kaizen, and process improvements.
• Lead, coach, and develop frontline supervisors toward targets.

Skills

Outbound Operations

End-to-end Picking to Dispatch

Warehouse Order Fulfillment

Manpower Shift Management

SLA / TAT / Productivity

Inventory Order Accuracy

RCA & Process Improvement

MIS Data Analysis

Stakeholder Team Management

Job description

Deputy Manager Operations

Experience: 58 years | Function: Warehouse / Outbound Operations

Role Overview

Responsible for managing end-to-end outbound operations from picking to dispatch, ensuring productivity, order accuracy, SLA adherence, manpower optimization, and operational excellence.

Key Responsibilities

• Manage end-to-end outbound operations picking, sorting, packing, staging, and dispatch.
• Ensure orders are processed accurately and within defined SLA/TAT and dispatch timelines.
• Plan and optimize manpower, shift rosters, and resource utilization based on business volumes.
• Monitor operational KPIs including productivity, order accuracy, pick rate, throughput, TAT, and dispatch adherence.
• Identify operational bottlenecks and drive RCA, corrective actions, and continuous improvement.
• Ensure adherence to SOPs, quality standards, safety, and inventory control processes.
• Coordinate with Inbound, Inventory, Transportation, Customer Service, and other stakeholders for seamless order fulfillment.
• Manage operational escalations and ensure timely resolution of shipment/order-related issues.
• Drive Lean, 5S, Kaizen, and process optimization initiatives to improve productivity and reduce operational costs.
• Monitor warehouse capacity, equipment utilization, and process efficiency.
• Lead, coach, and develop team members and frontline supervisors to achieve operational targets.
• Prepare and review MIS, dashboards, and performance reports and present insights to leadership.

Key Skills

• Strong Outbound Operations expertise
• End-to-end Picking to Dispatch knowledge
• Warehouse Order Fulfillment
• Manpower Shift Management
• SLA / TAT / Productivity Management
• Inventory Order Accuracy
• RCA Process Improvement
• MIS Data Analysis
• Stakeholder Team Management

Preferred Experience

• 58 years of experience in warehouse, e-commerce, grocery, fulfillment, or supply chain operations.
• Strong hands-on experience managing outbound picking-to-dispatch operations is mandatory.
• Experience handling large teams and high-volume operations preferred.