EXECUTIVE N - SERVICES

Asian Paints; Kangra; On-site; INR 350,000 - 520,000; Full time

Job summary

Asian Paints is offering a field-based leadership role in Damtal, HP. You will lead Customer Associates and Sales Associates, drive performance, ensure adherence to processes, and manage dealer relationships while reporting data to regional and central teams.

The position requires hands-on supervision, training, and strong customer focus. The role involves monitoring site visits, tracking collections, initiating business generation, and ensuring timely completion of tasks with high customer

Qualifications

• Graduate with minimum 50% marks, no backlogs.
• 1–2 years of sales experience in any organization.

Responsibilities

• Lead a team of Customer Associates & Sales Associates in the region to drive performance and adherence to processes.
• Monitor daily activities and ensure timely site visits and follow-ups to sites.
• Drive lead conversion and ensure accurate data reporting to SSE, UH & central function.
• Provide in-store and onsite training on processes and product pitching.
• Support dealer interactions and ensure high customer satisfaction.

Skills

Team leadership

Sales

Dealer management

Customer service

Field visits

Education

Bachelor's degree (any stream)

Tools

Paint Assist app

Job description

Job Description:

Location: Damtal, HP, IN

Areas of Work: Sales & Marketing Job Id: 15335

Job Purpose

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Business Responsibility Areas

• Monitoring daily updates of all activities on the Paint Assist app.
• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
• Handling escalated customer & dealer complaints ensuring high satisfaction scores
• Executing business generation initiatives in the assigned territory to generate business
• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
• Provide guidance to customer associates for pitching & conversion of focus products at the sites.
• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
• Monitoring all ongoing / WIP sites to ensure on time work completion.

Qualifications

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum of 50% marks throughout education without any backlogs

Previous Experience

1-2 years of experience in sales function in any organization