EXECUTIVE N - SERVICES

Asian Paints Limited; Indore District; On-site; INR 600,000 - 840,000; Full time

Job summary

Asian Paints Limited in Indore region is seeking a leader to head the Customer Associates and Sales Associates, ensuring value delivery and adherence to processes at sites. You will drive usage of focus products and manage dealer interactions as needed.

The role involves data reporting to SSE, UH and central functions, daily tracking of site visits, collections, leads and training of new CAs for product pitching and process compliance. Strong leadership and sales coordination are essential.

Qualifications

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum 50% marks throughout education without any backlogs

Responsibilities

• Lead the team of Customer Associates & Sales Associates in the region to ensure performance in terms of delivering value, adherence to processes and guidelines at the sites
• Drive the usages of key / focus products at the sites, interact and manage dealers as and when required
• Reporting of data as required to SSE, UH & central function
• Monitor daily updates of all activities on the Paint Assist app
• Daily monitoring of on time visits and follow ups to all new sites by customer associates or Sales Associates
• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
• Handling escalated customer & dealer complaints ensuring high satisfaction scores
• Executing business generation initiatives in the assigned territory to generate business
• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring
• Provide guidance to customer associates for pitching & conversion of focus products at the sites
• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning
• Monitoring all ongoing / WIP sites to ensure on time work completion

Skills

Sales

Dealer management

Team leadership

Training

Education

Graduate Degree in any stream

Minimum of 50% marks throughout education

Job description

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Business Responsibility Areas

• Monitoring daily updates of all activities on the Paint Assist app.
• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
• Handling escalated customer & dealer complaints ensuring high satisfaction scores
• Executing business generation initiatives in the assigned territory to generate business
• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
• Provide guidance to customer associates for pitching & conversion of focus products at the sites.
• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
• Monitoring all ongoing / WIP sites to ensure on time work completion.

Qualifications

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum of 50% marks throughout education without any backlogs

Previous Experience

• 1-2 years of experience in sales function in any organization