EXECUTIVE N - SERVICES

Asian Paints Limited; Cuttack; On-site; INR 450,000 - 600,000; Full time

Job summary

Asian Paints Limited in Odisha invites applications for a leadership role overseeing Customer Associates and Sales Associates across the region. You will guide teams to deliver value, adhere to processes, and drive the usage of focus products at client sites while coordinating with SSE and central functions.

The role emphasizes hands-on site training, timely lead assignment and conversion, and effective dealer liaison. A graduate degree and 1-2 years of sales experience are required.

Qualifications

• Graduate degree in any stream with at least 50% marks and no backlogs.
• 1-2 years of sales experience in any organization.

Responsibilities

• Oversee the region/territory teams of Customer Associates and Sales Associates to ensure performance, value delivery, and adherence to processes.
• Drive usage of key/focus products at sites and interact with dealers as required.
• Monitor daily activities, lead assignment, and timely conversion of leads.
• Provide in-store and on-site training for new CAs on processes, product pitching, and site monitoring.
• Ensure accurate updates of new joinees/exits at CA/SA level to SSE.

Education

Graduate Degree (any stream)

50% marks throughout education

Job description

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Business Responsibility Areas

• Monitoring daily updates of all activities on the Paint Assist app.
• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
• Handling escalated customer & dealer complaints ensuring high satisfaction scores
• Executing business generation initiatives in the assigned territory to generate business
• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
• Provide guidance to customer associates for pitching & conversion of focus products at the sites.
• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
• Monitoring all ongoing / WIP sites to ensure on time work completion.

Qualifications

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum of 50% marks throughout education without any backlogs

Previous Experience

• 1-2 years of experience in sales function in any organization