EXECUTIVE N - SERVICES

Asian Paints Limited; India; On-site; INR 480,000 - 640,000; Full time

Job summary

Asian Paints Limited seeks a results-driven professional to lead a team of Customer Associates and Sales Associates across the region. You will ensure process adherence, drive focus product usage at sites, and interact with dealers as needed.

Reporting of data to SSE, UH and central function is part of the role. Responsibilities include monitoring Paint Assist app activities, ensuring timely site visits, managing collections, and guiding new CAs in training and product pitching.

Qualifications

• Graduate degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS).
• Minimum of 50% marks throughout education without any backlogs.
• Graduation must be through a full time course.
• Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered.
• Fluency in English, Hindi & local language.
• Excellent communication and people skills.
• Should have working knowledge of MS Excel, MS Word, MS PowerPoint.
• High orientation for customer servicing and customer delight.

Responsibilities

• Monitor daily updates of all activities on the Paint Assist app.
• Daily monitoring of on time visits and follow ups to all new sites by CA or SA.
• Monitor business collections by CA and help achieve monthly objectives.
• Ensure prompt lead assignment and conversion of leads.
• Update records of new joinees/exits at CA/SA level to SSE.
• Handle escalated customer and dealer complaints with high satisfaction scores.
• Execute business generation initiatives in the territory.
• Provide in-store and onsite training to new CAs for processes and product pitching.
• Guide CAs on pitching and conversion of focus products at sites.
• Perform random site visits to ensure adherence to systems and processes.
• Monitor ongoing/WIP sites for timely completion.
• Submit reports to UH, SSE & central function as required.
• Maintain mandated reports/formats and approve entries in the app.

Skills

Fluency in English

Fluency in Hindi

Fluency in local language

Excellent communication skills

People skills

MS Excel

MS Word

MS PowerPoint

Education

Graduate degree (any stream)

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Main Responsibilities

• Monitoring daily updates of all activities on the Paint Assist app.
• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
• Handling escalated customer & dealer complaints ensuring high satisfaction scores
• Executing business generation initiatives in the assigned territory to generate business
• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
• Provide guidance to customer associates for pitching & conversion of focus products at the sites.
• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
• Monitoring all ongoing / WIP sites to ensure on time work completion.
• Submit reports to UH, SSE & central function as & when required.
• Maintaining the reports / formats as mandated
• Approving business entries into the application post appropriate checks & validation.

Other responsibilities

• Undertake regular trainings for faster adoption of updated features of the business app
• Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs.

Role Requirements

Qualifications

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum of 50% marks throughout education without any backlogs
• Graduation must be through a full time course
• Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered

• Fluency in English, Hindi & local language
• Excellent communication and people skills
• Should have a working knowledge of MS Excel, MS Word, MS Powerpoint
• High orientation for customer servicing and customer delight.