Executive- Marketplace Operations

Heads Up For Tails; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Heads Up For Tails in Gurugram seeks an E‑commerce Operations Executive to manage day‑to‑day marketplace operations across Amazon, Flipkart, and Quick Commerce. You will oversee order processing, inventory accuracy, listings, claims, and reconciliations while coordinating with warehouse, finance, and marketplace teams.

The role requires hands‑on Excel/Sheets, portal experience, and strong attention to detail. 1–3 years in e‑commerce ops and a related Bachelor’s degree are preferred.

Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain, Operations or related field.
• 1–3 years of experience in e-commerce operations, marketplace operations or back-office roles.
• Hands-on experience with Amazon Seller Central and Flipkart Seller Hub.
• Strong Excel and Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, data cleaning).

Responsibilities

• Process daily customer orders and POs across marketplace channels and monitor dispatch until closure.
• Maintain accurate inventory across platforms and highlight stock‑outs and mismatches.
• Create and update product listings, pricing, and content; launch new SKUs timely.
• Track returns, damages, and claims; coordinate with 3PL for resolution.
• Support reconciliations with Finance (payments, settlements, commissions).
• Prepare daily MIS including fill rate, SLA adherence, dispatch status, and reports.
• Coordinate with warehouse, logistics, and marketplace support to resolve issues.
• Ensure process accuracy and platform compliance with SLAs.

Skills

Marketplace operations

Excel

Google Sheets

Vendor portals

Education

Bachelor's degree in Business, Commerce, Supply Chain, Operations

Tools

Amazon Seller Central

Flipkart Seller Hub

WMS

ERP

Job description

About The Role

As an E-commerce Operations Executive, you will be responsible for ensuring the smooth day-to-day operations of our online marketplace business across Amazon, Flipkart, and Quick Commerce platforms. You will manage order processing, inventory accuracy, listing updates, claims, reconciliations, and cross-functional coordination to deliver a seamless customer and partner experience. This role requires strong attention to detail, excellent follow-up skills, and the ability to work collaboratively with warehouse, finance, and marketplace teams.

Key Responsibilities

• Process daily customer orders and purchase orders across marketplace channels and monitor dispatch and delivery until closure.
• Maintain accurate inventory across all platforms and proactively highlight stock‑outs, ageing inventory, and stock mismatches.
• Create, update, and maintain product listings, pricing, and content while ensuring timely launch of new SKUs.
• Track returns, damages, shortages, and reimbursement claims, and coordinate with marketplace and 3PL partners for timely resolution.
• Support payment, settlement, commission, and claim reconciliations with the Finance team.
• Prepare and maintain daily operational MIS, including fill rate, SLA adherence, dispatch status, inventory reports, and order tracking.
• Coordinate with warehouse, logistics partners, and marketplace support teams to resolve operational issues and close open tickets.
• Ensure accuracy in operational processes while maintaining platform compliance and service level agreements.

Qualifications & Skills

• Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.
• 1–3 years of experience in e-commerce operations, marketplace operations, supply chain support, or a similar back-office role.
• Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, or Quick Commerce vendor portals.
• Strong working knowledge of Microsoft Excel and Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, and data cleaning.
• Experience working with ERP or Warehouse Management Systems (WMS) is preferred.
• Exposure to payment reconciliation, claims management, or settlement processes is an advantage.
• Excellent attention to detail, problem-solving ability, and follow-up skills.
• Strong written and verbal communication skills with the ability to coordinate effectively across internal and external stakeholders.
• Passion for pets and the pet care industry is a plus.

Skills: marketplaces,platforms,operations