Ecommerce Operations Executive

Talent Corner HR Services Pvt Ltd; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Corner HR Services Pvt Ltd is seeking an E-commerce Operations Executive in Mumbai. The role focuses on managing inventory, orders, and communications with warehouse and logistics teams to ensure timely availability and delivery of products across online platforms.

The ideal candidate should have experience in e-commerce operations and knowledge of platforms like Amazon and Flipkart. Strong coordination, communication skills, and the ability to multitask in a fast-paced environment are essential for success in this position.

Qualifications

• Experience in E‑commerce operations preferred.
• Knowledge of various e-commerce platforms like Amazon and Flipkart.
• Strong coordination and communication skills to work with diverse teams.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage inventory across multiple e-commerce platforms.
• Ensure orders are dispatched on time and handle returns.
• Coordinate with logistics and warehouse teams for efficient operations.
• Monitor performance metrics and suggest process improvements.

Skills

E-commerce operations experience

Amazon knowledge

Coordination skills

Problem-solving skills

Multitasking ability

Communication skills

Job description

Role Overview

The E‑commerce Operations Executive will manage inventory, orders, and coordination with warehouse and logistics teams. The goal is to ensure products are always available and orders are delivered on time across all online platforms.

Key Responsibilities

1. Inventory Management

• Monitor stock levels across Amazon, Flipkart, Nykaa, Zepto, Tata 1mg and other platforms
• Ensure timely replenishment of stock to avoid stock‑outs
• Coordinate with warehouse team for stock dispatch
• Track inventory discrepancies and resolve issues

2. Order Management

• Monitor daily orders and ensure timely dispatch
• Handle order cancellations, returns and exchanges
• Ensure platform SLA compliance for dispatch and delivery
• Work with warehouse and customer support teams for smooth order processing

3. Coordination & Communication

• Coordinate with warehouse, logistics and internal teams
• Communicate with marketplace account managers
• Handle shipping, returns and reverse logistics

4. Platform Performance Management

• Monitor account health metrics
• Track late dispatch, cancellations and returns
• Ensure product listings follow platform guidelines
• Suggest process improvements for better efficiency

Requirements

• Experience in E‑commerce operations preferred
• Knowledge of Amazon, Flipkart, Nykaa, Zepto, Tata 1mg platforms
• Understanding of FBA and FBF operations
• Good coordination and communication skills
• Ability to multitask and work in fast‑paced environment
• Strong problem‑solving and analytical skills