Executive - Last Mile

Essar Steel Limited; Mumbai; Presencial; INR 400.000 - 640.000; Jornada completa

Descripción de la vacante

Essar Steel Limited is seeking a Last Mile Executive to manage day-to-day last-mile delivery operations, ensuring timely dispatch, fleet utilisation, and adherence to SLAs. The role requires coordinating with warehouse teams, delivery partners, fleet vendors, and customer support to resolve issues and boost delivery efficiency.

It is a field-intensive role with extensive intercity travel. The candidate will travel across distribution centres, delivery zones, rider hubs, and partner locations,

Formación

• Bachelor’s degree in Operations, Logistics, Supply Chain, FMCG, or related field preferred.
• 3-5 years of experience in last-mile delivery, logistics, FMCG, D2C, e-commerce, grocery, hyperlocal, or warehouse operations.
• Hands-on dispatch management, fleet coordination, vehicle deployment, or field operations.
• Experience coordinating with delivery partners, gig riders, fleet vendors, or 3PL partners advantageous.
• Understanding of route planning, delivery SLAs, metrics and delivery management systems.
• Strong MS Excel/Google Sheets and operational reporting skills.

Responsabilidades

• Dispatch & Delivery Coordination: Manage daily dispatch operations, monitor deliveries, and resolve delays or re-attempts.
• Fleet & Vehicle Management: Coordinate with delivery executives, fleet vendors, and partners for vehicle availability and utilization.
• Operational Monitoring: Track delivery performance and ensure adherence to SLAs and SOPs.
• Route & Delivery Efficiency: Support route planning and optimize rider/vehicle allocation for on-time delivery.
• FMCG Quality & Compliance: Ensure proper handling of fresh produce and compliance with hygiene standards.
• Field Operations: Conduct regular field visits across warehouses, distribution centres, and partner locations with intercity travel.
• Reporting & MIS: Maintain dispatch, delivery, fleet, rider, and attendance records; prepare performance reports.

Conocimientos

MS Excel

Google Sheets

Communication skills

Problem solving

Stakeholder management

Educación

Bachelor's degree in Operations, Logistics, Supply Chain, FMCG, or related field

Herramientas

MS Excel

Google Sheets

Descripción del empleo

Job Summary

The FMCG Last Mile Executive will manage day-to-day last-mile delivery operations, ensuring timely dispatch, efficient fleet utilisation, delivery performance, and adherence to operational SLAs. The role involves coordinating with warehouse teams, delivery partners, fleet vendors, and customer support teams to resolve operational challenges and improve delivery efficiency. This is a field-intensive role requiring extensive travel across distribution centres, delivery zones, rider hubs, and partner locations, including intercity travel.

Key Responsibilities

• Dispatch & Delivery Coordination: Manage daily dispatch operations, coordinate order handovers, monitor deliveries, and resolve delays, failed deliveries, and re-attempts.
• Fleet & Vehicle Management: Coordinate with delivery executives, gig riders, fleet vendors, vehicle owners, and 3PL partners to ensure vehicle availability, deployment, utilisation, and productivity.
• Operational Monitoring: Track delivery performance, identify operational bottlenecks, resolve escalations, and ensure adherence to delivery SLAs and SOPs.
• Route & Delivery Efficiency: Support route planning, optimise rider and vehicle allocation, and improve on-time delivery, turnaround time, and delivery success rates.
• FMCG Quality & Compliance: Ensure proper handling of fresh produce, adherence to hygiene and packaging standards, and cold-chain compliance wherever applicable.
• Field Operations: Conduct regular field visits across warehouses, distribution centres, delivery zones, and partner locations. Undertake intercity travel to monitor operations and implement corrective actions.
• Reporting & MIS: Maintain dispatch, delivery, fleet, rider, and attendance records. Prepare reports on on-time delivery, delivery success rates, fleet utilisation, productivity, and operational escalations.
• Stakeholder Coordination: Work closely with Warehouse Operations, Supply Chain, Quality, Customer Support, Operations Managers, and external delivery partners to ensure seamless execution.

Requirements

• Bachelor s degree in Operations, Logistics, Supply Chain, FMCG, or a related field preferred.
• 3-5 years of experience in last-mile delivery, logistics, FMCG, D2C, e-commerce, grocery, hyperlocal, or warehouse operations.
• Hands-on experience in dispatch management, fleet coordination, vehicle deployment, or field operations.
• Experience coordinating with delivery partners, gig riders, fleet vendors, or 3PL partners will be an advantage.
• Basic understanding of route planning, delivery SLAs, operational metrics, and delivery management systems.
• Proficiency in MS Excel/Google Sheets and operational reporting.
• Knowledge of fresh produce handling, hygiene, packaging, and cold-chain processes will be an added advantage.
• Strong communication, coordination, problem-solving, and stakeholder management skills.
• High ownership, adaptability, and the ability to work in a fast-paced, high-volume operational environment.
• Willingness to work in shifts and during peak operational hours, with extensive field travel, including intercity travel, being mandatory.
• Fluency in the local language of the assigned location is preferred.