FMCG Last Mile Executive

Pluckk; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A logistics company in Bengaluru is seeking a Last Mile Executive to enhance delivery operations. In this critical role, you will coordinate daily dispatches, monitor real-time deliveries, and resolve any issues that arise during the process. The ideal candidate should have 2-4 years of experience in logistics and strong communication skills to manage teams effectively. This position requires familiarity with GPS systems and a proactive approach to improving delivery performance, making it crucial for ensuring customer satisfaction.

Qualifications

• 2–4 years of experience in last mile logistics, dispatch, or delivery operations.
• Experience in e-commerce, FMCG, or 3PL operations is preferred.
• Willingness to travel locally for audits or field supervision (up to 20%).

Responsibilities

• Coordinate daily last mile dispatches with 3PL partners and internal fleet teams.
• Monitor real-time delivery tracking and proactively resolve delivery exceptions.
• Support route planning and suggest improvements based on operational realities.
• Ensure timely pickups and deliveries aligned with SLAs.
• Collaborate closely with warehouse, dispatch, and customer service teams.

Skills

Communication skills

Problem-solving

Detail-oriented

Ability to manage teams

Familiarity with GPS tracking

Tools

MS Excel

Route optimization tools

Job description

The Last Mile Executive is responsible for supporting and executing last mile delivery operations in Bangalore. This role focuses on ensuring seamless deliveries, timely pickups and drop-offs, coordination with delivery partners, and superior customer experience. The position plays a critical role in monitoring real-time deliveries, resolving exceptions, supporting route planning, and assisting in continuous improvement of last mile performance.

Key Responsibilities

• Coordinate daily last mile dispatches with 3PL partners and internal fleet teams.
• Monitor real-time delivery tracking and proactively resolve delivery exceptions and escalations.
• Support route planning and suggest improvements based on operational realities.
• Ensure timely pickups and deliveries aligned with SLAs.
• Collaborate closely with warehouse, dispatch, and customer service teams for smooth order handovers.
• Maintain daily MIS and assist in preparing delivery performance dashboards.
• Assist in field audits, hub visits, and vendor reviews when needed.
• Support process improvements and contribute to operational efficiency initiatives.

Requirements

• 2–4 years of experience in last mile logistics, dispatch, or delivery operations.
• Experience in e-commerce, FMCG, or 3PL operations is preferred.
• Familiarity with GPS tracking systems, route optimization tools, and MS Excel.
• Strong communication skills and ability to manage on-ground teams and delivery partners.
• Detail-oriented, problem-solving mindset with ability to work under pressure.
• Willingness to travel locally for audits or field supervision (up to 20%).