Executive- Last Mile

Essar Career Site

Hyderabad

On-site

INR 420,000 - 640,000

Full time

14 days+

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Job summary

Essar Career Site is seeking a proactive Executive-Last Mile to coordinate and execute last-mile deliveries, working with 3PL partners and internal teams to optimize timelines and enhance customer satisfaction.

You will monitor deliveries, resolve exceptions, assist in route planning, and ensure SLAs. The role requires 2-4 years in last-mile operations, strong Excel and GPS skills, and willingness to travel locally.

Qualifications

2-4 years of experience in last-mile logistics, dispatch, or delivery operations.
Familiarity with GPS tracking systems and route optimization tools.
Strong communication skills to manage on-ground teams and partners.
Problem-solving with high attention to detail for delivery exceptions.
Able to manage multiple tasks under pressure and meet deadlines.
Willingness to travel locally (up to 20%).
Experience in B2B and B2C delivery operations is a plus.

Responsibilities

Coordinate daily last-mile dispatches with 3PL partners and internal fleet teams.
Monitor real-time delivery tracking and address exceptions or escalations.
Support route planning and provide improvement suggestions.
Ensure timely pickups and deliveries, adhering to SLAs.
Collaborate with warehouse, dispatch, and customer service teams.
Maintain daily MIS and assist in creating delivery dashboards.
Assist in field audits, hub visits, and vendor reviews.
Stay updated with logistics technology tools and best practices.
Foster ownership, accountability, and continuous improvement.

Skills

Last-mile logistics

Dispatch coordination

GPS tracking

Route optimization

Excel

Communication

Problem-solving

Travel readiness

Education

Graduation

Tools

GPS tracking systems

Route optimization tools

Excel

Job description

We are looking for a proactive and detail-oriented professional to join our Operations team as an Executive-Last Mile. In this role, you will play a crucial part in coordinating and executing last-mile deliveries, working closely with our 3PL partners and internal teams. Your expertise will be instrumental in optimizing delivery timelines, resolving exceptions, and enhancing customer satisfaction.

Responsibilities

Coordinate daily last-mile dispatches with 3PL partners and internal fleet teams, ensuring efficient collaboration.
Monitor real-time delivery tracking and promptly address any delivery exceptions or escalations.
Support route planning and provide practical suggestions for improvements based on on-ground insights.
Ensure timely pickups and deliveries, adhering to defined SLAs (Service Level Agreements).
Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers and effective communication.
Maintain daily MIS (Management Information Systems) and assist in creating delivery performance dashboards for data-driven decision-making.
Assist in field audits, hub visits, and vendor reviews as needed, ensuring compliance and performance standards.
Stay updated with the latest logistics technology tools and industry best practices to enhance operations.
Foster a culture of ownership, accountability, and performance within the team, driving continuous improvement.

Qualifications

2-4 years of experience in last-mile logistics, dispatch, or delivery operations, preferably in e-commerce, FMCG, or 3PL environments.
Familiarity with GPS tracking systems, route optimization tools, and Excel for efficient operations management.
Strong communication skills to effectively manage on-ground teams and partners, ensuring clear and concise instructions.
Problem-solving abilities with a high attention to detail, enabling quick resolution of delivery exceptions and escalations.
Ability to work under pressure and manage multiple tasks simultaneously, ensuring timely and accurate deliveries.
Willingness to travel locally (up to 20%) for audits, field supervision, and on-site support as required.
Experience in B2B and B2C delivery operations, understanding the unique challenges and requirements of each.
Knowledge of logistics technology tools and a desire to learn and adapt to new technologies.
A proactive and solution-oriented mindset, always seeking opportunities to optimize delivery processes.
Excellent organizational skills and the ability to work independently with minimal supervision.

Job Info