Executive - Last Mile

Essar Steel Limited; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Essar Steel Limited in Kolkata seeks an Executive - Last Mile to oversee daily last-mile delivery operations, dispatch coordination, and fleet management. You will monitor performance, ensure timely FMCG deliveries, and resolve escalations while traveling across distribution zones.

The role requires hands-on dispatch, route optimization, and strong MS Excel/Google Sheets skills, with willingness to work shifts and travel intercity.

Qualifications

• Bachelor's degree in Operations, Logistics, Supply Chain, or a related field preferred.
• 3-5 years of experience in last-mile delivery, FMCG, logistics, D2C, or e-commerce operations.
• Hands-on experience in dispatch, fleet coordination, and delivery partner management.
• Proficiency in MS Excel/Google Sheets and operational tracking systems.
• Strong coordination, problem-solving, and execution skills.
• Willingness to work in shifts and travel extensively, including intercity travel.

Responsibilities

• Coordinate daily dispatch, delivery schedules, fleet deployment, and rider allocation.
• Monitor delivery performance, SLAs, and resolve operational escalations.
• Improve route efficiency, vehicle utilisation, and delivery productivity.
• Ensure proper handling of fresh produce and compliance with operational SOPs.
• Conduct field visits across distribution centres, delivery zones, and partner locations.
• Maintain operational MIS, delivery trackers, and performance reports.

Skills

Strong coordination

Problem solving

Execution skills

Education

Bachelor's degree in Operations, Logistics, Supply Chain, or related field

Tools

MS Excel

Google Sheets

Job description

About the Role

The Executive - Last Mile will manage daily last-mile delivery operations, including dispatch coordination, fleet management, delivery monitoring, and issue resolution. The role ensures timely deliveries, operational efficiency, and adherence to FMCG quality standards, with extensive field travel.

Key Responsibilities

• Coordinate daily dispatch, delivery schedules, fleet deployment, and rider allocation.
• Monitor delivery performance, SLAs, and resolve operational escalations.
• Improve route efficiency, vehicle utilisation, and delivery productivity.
• Ensure proper handling of fresh produce and compliance with operational SOPs.
• Conduct field visits across distribution centres, delivery zones, and partner locations.
• Maintain operational MIS, delivery trackers, and performance reports.

Key Requirements

• Bachelor s degree in Operations, Logistics, Supply Chain, or a related field preferred.
• 3-5 years of experience in last-mile delivery, FMCG, logistics, D2C, or e-commerce operations.
• Hands-on experience in dispatch, fleet coordination, and delivery partner management.
• Proficiency in MS Excel/Google Sheets and operational tracking systems.
• Strong coordination, problem-solving, and execution skills.
• Willingness to work in shifts and travel extensively, including intercity travel.