Executive - IT Support

Medhavi Skills University; Kolkata; On-site; INR 300,000 - 540,000; Full time

Job summary

Medhavi Skills University in Kolkata seeks an IT Support Executive to manage daily IT operations, support laptops, and ensure reliable network, email, and conference facilities across offices. You will handle asset management, onboarding/offboarding, backups, and security policies for Google Workspace and devices, with collaboration across multiple locations.

The role requires hands-on IT support experience, strong troubleshooting, and the ability to maintain confidential information across

Qualifications

• Diploma or bachelor's degree in IT/CS or related field.
• Hands-on IT support, laptop troubleshooting, and asset management experience.
• Experience with Google Workspace administration and NAS backups.
• Knowledge of networking, firewalls, switches, CCTV, and video conferencing equipment.
• Strong troubleshooting, documentation, and prioritization skills.
• Ability to handle confidential information across multiple offices.

Responsibilities

• Manage and maintain IT infrastructure across the assigned offices.
• Configure and troubleshoot laptops, desktops, printers, and peripherals; manage asset records.
• Maintain IT asset inventory and track movement, condition, maintenance, and returns.
• Install, configure, and update software; troubleshoot device issues.
• Handle onboarding/offboarding, including device allocation and access removal.
• Back up departing employees’ data to NAS per policies.
• Manage local servers, NAS storage, and routine backups.
• Apply Google Workspace security and device management policies to devices.
• Support organizational email, user accounts, access permissions, and collaboration tools.
• Manage firewalls, network switches, LAN/Wi-Fi, VPN, and internet connectivity.
• Maintain CCTV, telephone, and biometric attendance systems.
• Set up conference rooms and provide video conferencing support.
• Monitor UPS health and coordinate maintenance.
• Resolve IT tickets across Kolkata offices; document issues.
• Provide priority IT support to Director.
• Coordinate with vendors for IT procurement, repairs, warranties, and servicing.
• Maintain technical documentation, asset records, and support reports.
• Follow IT security policies and report incidents.

Skills

IT support

Laptop troubleshooting

Networking

Documentation

Communication skills

Vendor coordination

Education

Diploma or bachelor’s in IT/CS

Tools

Google Workspace

Local servers

NAS backups

Firewalls

Video conferencing

CCTV

Job description

Job Summary

The IT Support Executive will manage daily IT operations, maintain office infrastructure and assets,and provide timely technical support across Kolkata offices. The role includes supporting laptops,managing employee IT requirements, and ensuring reliable network, communication, and conference facilities.

Key Responsibilities

• Manage and maintain IT infrastructure across the assigned offices.
• Configure, deploy, maintain, and troubleshoot laptops, including asset assignment and allocation records.
• Maintain an accurate IT asset inventory and track asset movement, condition, maintenance,and returns.
• Install, configure, and update approved software; resolve laptop, desktop, printer, peripheral,and mobile device issues.
• Complete IT onboarding and offboarding activities, including device allocation, account coordination, access removal, and asset recovery.
• Back up departing employees official data to the NAS according to organizational requirements and access policies.
• Manage and maintain local servers, NAS storage, and routine backup operations.
• Configure and apply Google Workspace security and device management policies to laptops and mobile devices.
• Support organizational email, user accounts, access permissions, and collaboration tools.
• Manage firewalls, configure network switches, and troubleshoot LAN, Wi-Fi, VPN, and internet connectivity.
• Maintain and troubleshoot CCTV surveillance, telephone, and biometric attendance systems.
• Set up conference rooms and provide day-to-day video conferencing and meeting support.
• Monitor UPS health and coordinate maintenance to support power availability.
• Resolve IT support tickets across Kolkata offices and record issues received through calls or direct requests.
• Provide priority IT assistance to the Director, including device, connectivity, software, and meeting support.
• Coordinate with vendors for IT procurement, repairs, warranties, servicing, and technical issue resolution.
• Maintain technical documentation, asset records, configuration details, and support reports.
• Follow organizational IT security policies and promptly report security incidents or unauthorized access.
• Provide all other IT-related support and carry out additional IT responsibilities as assigned, based on organizational and operational requirements.

Qualifications Skills Required

• Diploma or bachelor s degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Hands-on experience in IT support, laptop troubleshooting, software installation, and asset management.
• Working knowledge of Google Workspace administration, endpoint policies, local servers,and NAS backups.
• Understanding of networking, firewalls, switches, CCTV, telephone systems, UPS, and video conferencing equipment.
• Strong troubleshooting, communication, documentation, and task prioritization skills.
• Ability to handle confidential information responsibly and support users across multipleoffices.