Executive – IT Support

Medhavi; Bidhannagar; On-site; INR 312,000 - 469,000; Full time

Benefits offered by this job

Competitive salary and incentives

Professional development

Supportive work environment

Career impact opportunities

Inclusive workplace

Job summary

Medhavi Foundation in Kolkata seeks an IT Support Executive to manage daily IT operations, maintain office infrastructure and provide timely technical support across Kolkata offices. The role includes supporting laptops, managing employee IT requirements, and ensuring reliable network, communication, and conference facilities.

The ideal candidate will have a Diploma or Bachelor's degree in IT/CS and hands-on experience with Google Workspace, NAS backups, servers, CCTV, and video conferencing

Qualifications

• Diploma or bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Hands-on experience in IT support, laptop troubleshooting, software installation, and asset management.
• Working knowledge of Google Workspace administration, endpoint policies, local servers, and NAS backups.
• Understanding of networking, firewalls, switches, CCTV, telephone systems, UPS, and video conferencing equipment.
• Strong troubleshooting, communication, documentation, and task prioritization skills.
• Ability to handle confidential information responsibly and support users across multiple offices.

Responsibilities

• Manage and maintain IT infrastructure across the assigned offices.
• Configure, deploy, maintain, and troubleshoot laptops, including asset assignment and allocation records.
• Maintain an accurate IT asset inventory and track asset movement, condition, maintenance, and returns.
• Install, configure, and update approved software; resolve laptop, desktop, printer, peripheral, and mobile device issues.
• Complete IT onboarding and offboarding activities, including device allocation, account coordination, access removal, and asset recovery.
• Back up departing employees’ official data to the NAS according to organizational requirements and access policies.
• Manage and maintain local servers, NAS storage, and routine backup operations.
• Configure and apply Google Workspace security and device management policies to laptops and mobile devices.
• Support organizational email, user accounts, access permissions, and collaboration tools.
• Manage firewalls, configure network switches, and troubleshoot LAN, Wi-Fi, VPN, and internet connectivity.
• Maintain and troubleshoot CCTV surveillance, telephone, and biometric attendance systems.
• Set up conference rooms and provide day-to-day video conferencing and meeting support.
• Monitor UPS health and coordinate maintenance to support power availability.
• Resolve IT support tickets across Kolkata offices and record issues received through calls or direct requests.
• Provide priority IT assistance to the Director, including device, connectivity, software, and meeting support.
• Coordinate with vendors for IT procurement, repairs, warranties, servicing, and technical issue resolution.
• Maintain technical documentation, asset records, configuration details, and support reports.
• Follow organizational IT security policies and promptly report security incidents or unauthorized access.
• Provide all other IT-related support and carry out additional IT responsibilities as assigned, based on organizational and operational requirements.

Skills

IT support

Laptop troubleshooting

Google Workspace administration

Networking & security

Education

Diploma or bachelor’s degree in IT/CS

Tools

Google Workspace

NAS backups

Local servers

CCTV systems

Video conferencing equipment

Job description

Medhavi Foundation is an education and skill development organization, founded in 2012 by IIT alumni, with a vision to bridge the gap between the demand and supply of skilled manpower across various vocational streams. Medhavi is driven by a commitment to develop India’s vocational talent pool through a unique combination of best-in-class learning technologies, expert trainers across disciplines, and a nationwide network of high-quality model skill training centres. Medhavi Foundation is the sponsoring body of Medhavi Skills University, Sikkim. It is registered as a not-for-profit organization under Section 25 of the Indian Companies Act, 1956. To achieve its mission, Medhavi Foundation has partnered with the National Skill Development Corporation,multiple corporates, and various State Skill Missions. By 2025, it has successfully skilled, trained, and created employment opportunities for over 5 lakh youth across India.

The IT Support Executive will manage daily IT operations, maintain office infrastructure and assets,and provide timely technical support across Kolkata offices. The role includes supporting laptops,managing employee IT requirements, and ensuring reliable network, communication, and conference facilities.

Key Responsibilities:

• Manage and maintain IT infrastructure across the assigned offices.
• Configure, deploy, maintain, and troubleshoot laptops, including asset assignment and allocation records.
• Maintain an accurate IT asset inventory and track asset movement, condition, maintenance,and returns.
• Install, configure, and update approved software; resolve laptop, desktop, printer, peripheral,and mobile device issues.
• Complete IT onboarding and offboarding activities, including device allocation, account coordination, access removal, and asset recovery.
• Back up departing employees’ official data to the NAS according to organizational requirements and access policies.
• Manage and maintain local servers, NAS storage, and routine backup operations.
• Configure and apply Google Workspace security and device management policies to laptops and mobile devices.
• Support organizational email, user accounts, access permissions, and collaboration tools.
• Manage firewalls, configure network switches, and troubleshoot LAN, Wi-Fi, VPN, and internet connectivity.
• Maintain and troubleshoot CCTV surveillance, telephone, and biometric attendance systems.
• Set up conference rooms and provide day-to-day video conferencing and meeting support.
• Monitor UPS health and coordinate maintenance to support power availability.
• Resolve IT support tickets across Kolkata offices and record issues received through calls or direct requests.
• Provide priority IT assistance to the Director, including device, connectivity, software, and meeting support.
• Coordinate with vendors for IT procurement, repairs, warranties, servicing, and technical issue resolution.
• Maintain technical documentation, asset records, configuration details, and support reports.
• Follow organizational IT security policies and promptly report security incidents or unauthorized access.
• Provide all other IT-related support and carry out additional IT responsibilities as assigned, based on organizational and operational requirements.

Qualifications & Skills Required:

• Diploma or bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Hands-on experience in IT support, laptop troubleshooting, software installation, and asset management.
• Working knowledge of Google Workspace administration, endpoint policies, local servers,and NAS backups.
• Understanding of networking, firewalls, switches, CCTV, telephone systems, UPS, and video conferencing equipment.
• Strong troubleshooting, communication, documentation, and task prioritization skills.
• Ability to handle confidential information responsibly and support users across multipleoffices.

What We Offer

• Being a key player in something potentially massive and world-changing
• Competitive salary and incentive structure, best in the industry.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact on the careers and lives of working professionals.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.