Senior Executive - IT Support

Kuku Fm; Bengaluru; On-site; INR 650,000 - 950,000; Full time

Job summary

Kuku Fm is seeking a proactive Senior IT Support Executive for its Bangalore HQ. The role blends workplace technology support with office administration to ensure smooth day-to-day operations.

You will manage employee IT assets, assist with onboarding and offboarding, and coordinate with vendors to support a productive work environment. Join a fast-paced startup culture with broad responsibilities.

Qualifications

• Bachelor's degree in any discipline.
• 3–5 years of experience in IT Support, IT Administration, Office Administration, or a related role.
• Hands-on experience with Google Workspace, Slack, ScaleFusion (or any MDM), Microsoft Office, and Windows operating systems.
• Good understanding of desktop hardware, networking basics, printers, and office IT infrastructure.
• Experience coordinating with hardware vendors, facility vendors, and service providers.
• Strong organizational and multitasking skills.

Responsibilities

• Manage lifecycle of laptops, desktops, IT assets, and related procurement.
• Onboard and offboard employees; configure systems and manage access across tools.
• Provide first-level hardware and software troubleshooting for staff.
• Maintain office IT infrastructure including Wi-Fi, LAN, printers, meeting room tech.
• Monitor IT inventory, licenses, warranty records, and asset documentation.
• Coordinate with external IT vendors for hardware and AMC services.
• Ensure compliance with IT security policies and maintain docs.
• Coordinate with housekeeping, security, facility teams and vendors.
• Manage office supplies, pantry stock, and budget tracking.
• Oversee seating, meeting rooms, visitor management, and document dispatch.
• Handle vendor requests, quotations, invoices, and service agreements.

Skills

IT Support

Office Admin

Vendor coordination

Communication

Education

Bachelor's degree

Tools

Google Workspace

Slack

ScaleFusion

Microsoft Office

Windows OS

Job description

Job Summary

We are looking for a proactive, organized, and tech-savvy Senior IT Support Executive to join our Bangalore HQ. This role combines workplace technology support with office administration to ensure seamless day-to-day business operations.

As the primary point of contact for both IT infrastructure and office operations, you will be responsible for managing employee IT assets, maintaining office facilities, coordinating with vendors, supporting workplace administration, and creating an efficient, productive work environment. You will play a critical role in employee onboarding and offboarding, workplace maintenance, inventory management, and administrative coordination.

If you enjoy solving problems, managing multiple responsibilities, and working in a fast-paced environment, wed love to hear from you.

Responsibilities

• Manage the complete lifecycle of laptops, desktops, accessories, and IT assets, including procurement, allocation, repairs, AMC coordination, and disposal.
• Handle employee onboarding and offboarding by provisioning user accounts, configuring systems, and managing access across Google Workspace, Slack, ScaleFusion, and other business applications.
• Provide first-level hardware and software troubleshooting support to employees.
• Maintain office IT infrastructure including Wi-Fi, LAN connectivity, printers, scanners, biometric devices, meeting room equipment, and conferencing systems.
• Monitor IT inventory, software licenses, warranty records, and asset documentation.
• Coordinate with external IT vendors for hardware procurement, repairs, networking, and AMC services.
• Ensure compliance with company IT security policies and maintain accurate IT documentation.
• Coordinate with housekeeping, security personnel, facility management teams, and maintenance vendors.
• Manage office supplies, stationery, pantry inventory, and consumables while ensuring timely replenishment.
• Coordinate office seating arrangements, workstation setup, meeting rooms, and visitor management.
• Handle vendor management, purchase requests, quotations, invoices, and service agreements for office operations.
• Track office expenses, maintain administrative records, and assist in budget monitoring.
• Coordinate courier services, office deliveries, and document dispatch.
• Ensure smooth functioning of office utilities, internet services, access cards, and other workplace facilities.
• Support emergency preparedness activities and coordinate with building management whenever required.

Qualifications

• Bachelors degree in any discipline.
• 3-5 years of experience in IT Support, IT Administration, Office Administration, Workplace Operations, or a similar role.
• Hands-on experience with Google Workspace, Slack, ScaleFusion (or any Mobile Device Management platform), Microsoft Office, and Windows operating systems.
• Good understanding of desktop hardware, networking basics, printers, and office IT infrastructure.
• Experience coordinating with hardware vendors, facility vendors, and service providers.
• Strong knowledge of office administration processes and workplace management.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize multiple tasks in a dynamic work environment.
• Basic knowledge of procurement processes, inventory management, and vendor coordination will be an added advantage.

Preferred Skills

• Experience working in startup or fast-paced organizations.
• Knowledge of workplace security and IT asset management.
• Familiarity with ERP/Admin tools and ticketing systems.
• Exposure to facility management and workplace operations.
• Strong documentation and reporting skills.