It Executive

Fintech Cloud; Sector 10; On-site; INR 350,000 - 600,000; Full time

Job summary

Fintech Cloud in India is seeking a capable IT Support professional to maintain desktops, laptops, printers, and office networks. You will troubleshoot hardware, software, and connectivity issues, resolve user queries, and ensure minimal downtime across the organisation.

The role requires a Graduate in Computer Science or IT with practical experience in managing IT assets, configuring Outlook and antivirus basics, and coordinating with external vendors.

Qualifications

• Strong knowledge of Windows OS and MS Office.
• Hands-on hardware and software troubleshooting.
• Basic networking concepts (LAN, WAN, TCP/IP, Wi-Fi).
• Desktop and laptop configuration and maintenance.
• Printer and scanner troubleshooting.
• Email configuration and troubleshooting (Outlook).
• Knowledge of antivirus and cybersecurity basics.
• IT asset management and documentation.
• Good communication and problem-solving skills.

Responsibilities

• Provide technical support to employees for hardware, software, and system-related issues.
• Troubleshoot desktop, laptop, printer, and connectivity problems.
• Resolve IT-related queries and ensure minimal downtime.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage software installations, updates, and license renewals.
• Maintain records of IT assets and equipment allocation.
• Monitor LAN, Wi-Fi, routers, and internet connectivity.
• Coordinate with internet service providers for network-related issues.
• Ensure smooth network connectivity across the office.
• Manage user accounts, email IDs, and access permissions.
• Ensure regular data backups and basic system security.
• Monitor antivirus updates and implement IT security practices.
• Maintain IT inventory and documentation.
• Coordinate with external IT vendors for maintenance and support.
• Support onboarding and offboarding by arranging IT assets and access.

Skills

Windows OS

MS Office

Troubleshooting

Basic Networking

IT Asset Management

Email Configuration

Security Basics

Communication & Problem-Solving

Education

Bachelor's degree in Computer Science or IT

Job description

Key Responsibilities

1. IT Support & Troubleshooting

• Provide technical support to employees for hardware, software, and system-related issues.
• Troubleshoot desktop, laptop, printer, and connectivity problems.
• Resolve IT-related queries and ensure minimal downtime.

2. Hardware & Software Management

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage software installations, updates, and license renewals.
• Maintain records of IT assets and equipment allocation.

3. Network & Internet Management

• Monitor LAN, Wi-Fi, routers, and internet connectivity.
• Coordinate with internet service providers for network-related issues.
• Ensure smooth network connectivity across the office.

4. System & Security Management

• Manage user accounts, email IDs, and access permissions.
• Ensure regular data backups and basic system security.
• Monitor antivirus updates and implement IT security practices.

5. IT Administration

• Maintain IT inventory and documentation.
• Coordinate with external IT vendors for maintenance and support.
• Support onboarding and offboarding by arranging IT assets and access.

Required Skills

• Good knowledge of Windows OS and MS Office.
• Hardware and software troubleshooting.
• Basic networking (LAN, WAN, TCP/IP, Wi-Fi).
• Desktop and laptop configuration.
• Printer and scanner troubleshooting.
• Email configuration and troubleshooting (Outlook).
• Basic knowledge of antivirus and cybersecurity.
• IT asset management and documentation.
• Good communication and problem-solving skills.

Candidate Requirements

• Graduate in Computer Science, IT, or a related field.
• 13 years of relevant IT support experience.
• Hands-on experience in handling office IT infrastructure.
• Ability to independently resolve day-to-day technical issues.