Receptionist / Front Office Executive

Bharatbooking Holidays India Pvt Ltd; Kufri; On-site; INR 134,000 - 223,000; Full time

Job summary

Bharatbooking Holidays India Pvt Ltd is seeking a Front Office Receptionist to warmly welcome guests, manage check-ins and check-outs, and coordinate reservations in Himachal Pradesh. The role requires excellent communication, professional presentation, and a customer-focused approach.

Responsibilities include handling guest inquiries, coordinating with departments, and ensuring a smooth guest experience during the stay.

Qualifications

• Qualification: 10+2 / Graduate / Diploma in Hotel Management or related field.
• Experience: 0–3 years in hotel, resort, hospitality, front office, or customer service.
• Freshers with good communication skills and a positive attitude may also be considered.

Responsibilities

• Greet guests professionally and ensure a positive first impression.
• Handle check-in and check-out procedures accurately and efficiently.
• Manage room reservations, inquiries, and bookings through multiple channels.
• Provide information about hotel facilities, local attractions, and services.
• Answer phone calls, respond to emails, and coordinate with other departments.

Skills

Communication

Interpersonal skills

Customer service

MS Office

Teamwork

Education

10+2

Graduate

Diploma in Hotel Management

Tools

Hotel PMS

Job description

Back

Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

JOB DESCRIPTION

Department: Front Office

Reporting To: General Manager

1. Job Purpose

The Hotel Receptionist Is Responsible For Providing A Warm And Professional Welcome To Guests, Managing Check-in And Check-out Procedures, Handling Guest Enquiries, Coordinating With Hotel Departments, And Ensuring A Smooth And Pleasant Guest Experience Throughout The Stay.

2. Key Responsibilities

A. Guest Reception & Welcome

• Welcome And Greet Guests Professionally And Courteously.
• Create A Positive First Impression Of The Hotel.
• Assist Guests With Their Requirements And Provide Accurate Information.
• Maintain Professional Communication And Grooming Standards At All Times.

B. Check-In & Check-Out

• andle Guest Check-in And Check-out Procedures Efficiently.
• Verify Guest Identification And Required Documents.
• Allocate Rooms According To Reservations And Hotel Policies.
• Provide Room Keys/cards And Explain Basic Hotel Facilities And Services.
• Process Departures And Coordinate With The Relevant Departments.

C. Reservation & Booking Coordination

• Handle Room Reservation Enquiries Through Phone, Email, Online Platforms, And Walk-ins.
• Verify Room Availability And Booking Details.
• Update Reservation Information Accurately In The Hotel System.
• Coordinate With The Reservations And Housekeeping Teams Regarding Room Status.

D. Guest Service

• Handle Guest Requests, Questions, And Complaints Professionally.
• Resolve Routine Guest Issues Or Escalate Them To The Appropriate Manager.
• Provide Information About Hotel Facilities, Restaurants, Nearby Attractions, Transportation, And Local Destinations.
• Maintain Excellent Guest Relations And Customer Service Standards.

E. Telephone & Communication

• Answer And Transfer Telephone Calls Professionally.
• Respond To Guest Emails And Messages Promptly.
• Maintain Proper Communication With Front Office, Housekeeping, F&B, Accounts, Maintenance, And Management.
• Take And Communicate Guest Messages Accurately.
• Handle Guest Payments And Basic Billing Procedures As Assigned.
• Maintain Proper Records Of Cash And Transactions.
• Coordinate With The Accounts Department Regarding Billing Or Payment-related Matters.
• Follow Hotel Procedures For Cash Handling And Financial Documentation.

G. Front Office Administration

• Maintain Guest Records And Registration Documents.
• Maintain Accurate Shift Handover Records.
• Prepare Daily Front-office Reports As Required.
• Maintain Confidentiality Of Guest And Hotel Information.
• Follow All Hotel Policies, SOPs, And Security Procedures.

3. Required Skills

• Excellent Communication And Interpersonal Skills.
• Pleasant Personality And Professional Appearance.
• Good Customer-service And Problem-solving Skills.
• Ability To Handle Guests Calmly And Professionally.
• Basic Computer And MS Office Knowledge.
• Knowledge Of Hotel PMS/software Will Be An Advantage.
• Ability To Work Effectively In A Team.

4. Qualification & Experience

• Qualification: 10+2 / Graduate / Diploma In Hotel Management, Hospitality, Tourism, Or A Related Field.
• Experience: 0–3 Years Of Experience In Hotel, Resort, Hospitality, Front Office, Or Customer Service.
• Freshers With Good Communication Skills And A Positive Attitude May Also Be Considered.

5. Personal Attributes

• Well-groomed And Professional.
• Polite, Friendly, And Customer-oriented.
• Punctual And Disciplined.
• Honest And Responsible.
• Able To Work Under Pressure.
• Willingness To Learn And Improve.

6. Working Requirements

• Willingness To Work In Rotational Shifts.
• Willingness To Work On Weekends And Public Holidays As Per Hotel Requirements.
• Maintain Proper Uniform And Grooming Standards.
• Follow Hotel Attendance, Leave, Safety, Security, And Operational Policies.
• Perform Additional Front-office Duties Assigned By Management.

7. Key Performance Indicators (KPI)

• Guest Satisfaction And Feedback.
• Accuracy Of Check-in/check-out Procedures.
• Proper Handling Of Reservations.
• Response Time To Guest Requests.
• Accuracy Of Guest Records And Reports.
• Professional Communication And Grooming.
• Compliance With Hotel SOPs.
• Team Coordination And Overall Front-office Performance.