Helpdesk Executive

Knight Frank; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Knight Frank India Private Limited is seeking a Helpdesk Executive in Pune within Facilities Management Services, reporting to the Facility Manager. This permanent, full-time role supports client operations, emphasizes service quality, and reliable incident handling.

Responsibilities include handling complaints, routing to the appropriate department, generating monthly MIS, managing client relationships, coordinating with vendors with the assistant facility manager, and ensuring safety and

Qualifications

• Degree or diploma in Hotel Management.
• 0-2 years of relevant experience in housekeeping/FM or hotels.
• Experience managing facilities for premium residential complexes is an advantage.
• Strong verbal and written communication.

Responsibilities

• Attending complaints and concerns over the phone.
• Assigning complaints to the related department.
• Preparing monthly MIS for the complaints.
• Managing client relationships.
• Coordinating with vendors in coordination with the assistant facility manager.
• Ensuring quality, health, safety and environmental guidelines are followed by staff.
• Daily reporting and interaction with staff to monitor operations.

Skills

People skills

Patience & perseverance

Verbal communication

Education

Degree / Diploma in Hotel Management

Tools

MS Office

Job description

Role - Helpdesk Executive

Company Knight Frank India Private Limited

Division Facilities Management Services

Department Operations

Location Pune

Job Title Helpdesk Executive

Grade 11

Status Permanent

Reporting to Facility Manager

Scope

Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank and together with its New York-based global alliance partner, Newmark Grubb Knight Frank, operate from over 411 offices, in 59 countries, across six continents and has over 13,000 employees.

In India, Knight Frank is headquartered in Mumbai and has more than 1,000 experts across Bangalore, Delhi, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential, commercial, retail, hospitality, land & capitals), facilities management and project management.

For more information visit www.knightfrank.co.in

This role is based at (Pan India) and reports into Facility Manager

Responsibilities

• Attending the complaints/concerns over the call
• Alloting the complaints/concern to the related department
• Preparing the MIS for the complaints on monthly basis.
• Client relationship management
• Vendor management in coordination with the assistant facility manager
• Maintain MIS that supports client in taking critical decisions related to Facility infrastructure.
• Ensure quality management, health, safety and environmental guidelines and processes of client/ KFPSPL are implemented by staff.
• Daily reporting and interaction with staff to assess the operations status.

Professional experience and Competency Profile

Qualifications/Education Degree / Diploma in Hotel Management

Career Experience – 0-2 years of relevant experience in Housekeeping function in the FM industry / hotels.

Experience in managing facilities for Premium Residential Complex will be an added advantage

Particular Aptitudes/Skills – People skills, patience and perseverance, excellent verbal and written Communication

IT Proficiency – MS Office