Executive - Delivery & Support- IT Infrastructure Services

Noventiq India, Ltd.; Chennai District; On-site; INR 260,000 - 340,000; Full time

Job summary

Noventiq India, Ltd. in Chennai is seeking an Executive for Delivery & Support in IT Infrastructure Services. The role involves on-site, end-to-end troubleshooting and direct customer engagement to resolve hardware, software, OS and network issues.

You will manage incidents in ticketing systems and coordinate with L2/L3 teams to meet SLAs. Ideal candidates have 1–3 years in IT service delivery, strong communication, and a customer-focused attitude.

Qualifications

• 1-3 years of IT helpdesk or service delivery experience.
• Strong knowledge of Windows, Linux, Mac OS basics.
• Familiar with hardware, networking, and peripheral devices.
• Proficient with MS Office / Office 365 and email systems.
• Analytical mindset and good problem solving skills.

Responsibilities

• Serve as on-site single point of contact for technical support and issue resolution.
• Provide end-to-end troubleshooting for hardware, software, OS, and network issues across client environments.
• Manage incidents and service requests using ticketing systems and adhere to SLAs.
• Deliver hands-on support for desktops, laptops, printers, and enterprise applications.
• Administer user accounts: onboarding, password resets, access provisioning.
• Coordinate with L2/L3 support teams and vendors to escalate and resolve complex issues.
• Follow SOPs and ITIL best practices for consistent service delivery.
• Maintain documentation of incidents, root causes, and solutions for the knowledge base.
• Ensure high customer satisfaction through proactive communication and timely resolution.

Skills

Windows/Linux/Mac OS

Hardware & Networking

MS Office/Office 365

Problem solving

Communication skills

Shift work

Customer focus

On-site point of contact

End-to-end troubleshooting

Incident management

Tools

Ticketing systems

ITIL

Documentation tools

Job description

Executive - Delivery & Support- IT Infrastructure Services Chennai - EMBI, Chennai, Tamil Nadu, India 1 - 3 Years Full-Time

Job Description

• Basic knowledge of Windows/Linux/Mac OS
• Understanding of computer hardware, networking, and peripheral devices
• Familiarity with MS Office / Office 365
• Strong problem-solving and analytical skills
• Good verbal and written communication skills
• Ability to work in shifts and under pressure
• Customer-focused attitude
• Serve as the on-site single point of contact for all technical support activities and issue resolution
• Provide end-to-end troubleshooting for hardware, software, operating systems, and network-related issues across client environments
• Manage and resolve incidents and service requests using ticketing systems, ensuring adherence to SLAs
• Deliver hands‑on support for desktops, laptops, printers, enterprise applications, and email systems
• Administer user account management tasks, including onboarding, password resets, and access provisioning
• Coordinate with L2/L3 support teams and vendors to elevate and resolve complex technical issues
• Follow established SOPs and ITIL best practices to ensure consistent and efficient service delivery
• Maintain detailed documentation of incidents, root causes, and solutions for knowledge base development
• Ensure high customer satisfaction through proactive communication, timely resolution, and on‑site user engagement

Job Snapshot

Updated Date

30-07-2026

Job ID

Job_2029

Department

Services Delivery