Executive - Debt Management Services - Rural

Bajaj Finance; Faizabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to lead delinquent accounts, recover overdue payments, and maintain strong client relationships.

The role requires managing a team of collection officers, implementing effective strategies, ensuring regulatory compliance, and delivering regular reporting and risk analyses to drive improved performance.

Qualifications

• “Debt collection” experience a plus
• Leadership qualities for team management
• Understanding of regulatory guidelines in collections

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.
• Debt Collection Recovery.
• Risk Mitigation.
• Legal Proceedings.
• Record Keeping.
• Reporting.
• Compliance Regulations.

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.
• Debt Collection Recovery.
• Risk Mitigation.
• Legal Proceedings.
• Record Keeping.
• Reporting.
• Compliance Regulations.