Executive - Debt Management Services - Rural

Bajaj Finance; Meerut; On-site; INR 400,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in Meerut is seeking a Debt Management Specialist to oversee delinquent accounts, recover overdue payments, and maintain strong client relationships.

The role leads a team of collection officers, develops strategies to improve collection rates, ensures compliance with regulations, and provides regular performance updates to management. This is an on-site role demanding strong leadership and analytical skills.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients.
• Debt Collection Recovery
• Risk Mitigation
• Legal Proceedings
• Record Keeping
• Reporting
• Compliance Regulations

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients.
• Debt Collection Recovery
• Risk Mitigation
• Legal Proceedings
• Record Keeping
• Reporting
• Compliance Regulations

Required Qualifications and Experience