Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Rampur, Ambedkar Nagar; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in Rampur, UP seeks a Debt Management Specialist to manage delinquent accounts, recover overdue payments, and maintain client relationships. The role involves visiting customers, monitoring performance, and ensuring legal compliance during repossession.

Ideal candidates will lead a team of collection officers, implement strategies to improve collection rates, and report on risk and performance. Prior debt collection experience is required.

Qualifications

• Experience in debt collection and regulatory compliance.
• Ability to manage a team of collection officers.
• Proven track record of achieving collections targets.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure compliance with legal guidelines during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Lead and develop a team to achieve overall targets.

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients.
• Debt Collection Recovery
• Risk Mitigation Legal ProceedingsRecord Keeping ReportingCompliance Regulations

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients.
• Debt Collection Recovery
• Risk Mitigation Legal ProceedingsRecord Keeping ReportingCompliance Regulations