Executive - Debt Management Services - Rural

Bajaj Finance; Patna; On-site; INR 250,000 - 420,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee delinquent accounts, coordinate with customers and agencies, and drive recovery while ensuring compliance with applicable laws. The role requires leading a team of collection officers, monitoring performance, and reporting daily results to management.

Strong organizational and negotiation skills are essential for success. The position is based in Patna, Bihar, India, offering opportunities to develop collection strategies,

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking.
• Resolution at per AOP within agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Coordinating with internal and external clients.
• Debt Collection Recovery.
• Risk Mitigation.
• Legal Proceedings.
• Record Keeping.
• Reporting.
• Compliance Regulations.

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking.
• Resolution at per AOP within agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Coordinating with internal and external clients.
• Debt Collection Recovery.
• Risk Mitigation.
• Legal Proceedings.
• Record Keeping.
• Reporting.
• Compliance Regulations.