Executive - Debt Management Services - Rural

Bajaj Finance; West Champaran; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to lead the recovery of overdue payments and coordinate with customers and agencies across the region.

The role focuses on meeting collections targets, maintaining records, and ensuring compliance with applicable regulations while delivering regular performance updates.

Qualifications

• Experience in debt collection and recovery of overdue payments.
• Ability to coordinate with customers, agencies and internal teams.
• Knowledge of regulatory guidelines during repossession.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.