Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Jalgaon; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in Jalgaon, Maharashtra to oversee recovery of overdue payments on loans and credit accounts. The role involves coordinating field collection efforts, ensuring compliance with legal guidelines, and maintaining meticulous records of interactions and outcomes.

The position requires daily reporting, strategy development to improve collections, and proactive handling of escalations.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are followed while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case-to-case tracking.
• Resolution at per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy.
• Target achievement.
• Regulatory compliance.
• Reporting and analysis.
• Risk management.
• Team leadership.
• Vendor management.
• Co-ordinating with internal and external clients.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients