Customer Care Executive | International BPO

Talent Acquaintance; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance seeks a motivated chat support professional to deliver exceptional customer service, respond to inquiries, and resolve issues with empathy from Hyderabad.

The role emphasizes clear written and verbal communication, strong problem-solving, CRM usage, and teamwork to enhance the overall customer experience and help the company maintain high customer satisfaction levels. You will collaborate with colleagues across departments to ensure timely resolutions.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex customer complaints with strong problem-solving.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM.
• Continuously update product knowledge to provide accurate information.
• Work effectively in a team to meet customer satisfaction goals.

Skills

Customer service

Chat support

CRM software

Written communication

Verbal communication

Problem solving

Teamwork

Tools

CRM software

Ticketing tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.