Customer Care Executive | International BPO

Talent Acquaintance; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in Surat, India, is hiring for a chat-based customer support role. You will handle inquiries via chat, resolve issues promptly, and maintain records in the CRM.

The role requires strong written and spoken communication, problem-solving skills, and the ability to multitask in a fast-paced environment. Training provided and opportunities for growth.

Qualifications

• Proven experience in customer-facing roles, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking.
• Ability to work in a fast-paced environment, multitasking.
• Proficiency in using CRM software and support tools.
• Strong attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex customer complaints with strong problem-solving.
• Collaborate with internal teams to resolve issues and improve CX.
• Maintain accurate records of customer interactions in CRM.
• Continuously update product knowledge to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Written communication

Verbal communication

Problem solving

CRM software

Detail oriented

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.