Customer Care Executive | International BPO

Talent Acquaintance; Jaipur; On-site; INR 220,000 - 420,000; Full time

Job summary

Talent Acquaintance in Jaipur, India is seeking a customer support specialist to handle chat inquiries and resolve issues with professionalism. You will maintain CRM records and collaborate with internal teams to enhance the overall customer experience.

Ideal candidates have experience in customer-facing roles, excellent written and verbal communication, and the ability to manage multiple tasks in a fast-paced environment while delivering accurate product information and solutions.

Qualifications

• Minimum experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to explain complex ideas clearly.
• Strong problem-solving and critical thinking skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient in CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Use strong problem-solving to address complex customer complaints.
• Collaborate with internal teams to resolve issues and enhance experience.
• Maintain accurate records of customer interactions using CRM.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

Teamwork

CRM experience

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.