Customer Care Executive | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance seeks a capable agent for chat-based customer support to answer inquiries, resolve issues, and uphold service quality. You will use CRM tools to log interactions, keep product knowledge current, and collaborate with teams to improve the overall customer experience.

The ideal candidate demonstrates strong written and verbal communication, problem-solving, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate complex ideas.
• Strong problem-solving and critical thinking skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Chat support

Customer service

Problem solving

Written communication

Verbal communication

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.