Customer Care Executive | International BPO

Talent Acquaintance; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Pune, India is seeking a customer support specialist to manage chat interactions, answer inquiries, and resolve issues professionally.

You will collaborate with internal teams, maintain CRM records, and continuously update product knowledge to provide accurate information. The role emphasizes teamwork, clear written and verbal communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem-solving

CRM software

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.