Customer Care Executive | International BPO

Talent Acquaintance; Khordha; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Odisha, India seeks a customer-focused chat support associate to handle inquiries, resolve issues, and contribute to a smooth customer journey.

You will maintain records in CRM, collaborate with internal teams, and keep product knowledge up to date to provide accurate information.

Join a dynamic team in a fast-paced environment where customer satisfaction is the priority and opportunities for growth are available.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to explain complex ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsabilités

• Provide exceptional customer service through chat, addressing inquiries and resolving issues.
• Use CRM to maintain accurate records of interactions and outcomes.
• Collaborate with internal teams to resolve issues and improve experience.
• Continuously update knowledge of products and services to assist customers.
• Work effectively in a team to achieve satisfaction goals.

Connaissances

Customer service

Chat support

Communication

Problem-solving

Teamwork

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.