Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

EXL; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

EXL is seeking candidates in Gurugram District, Haryana, India, who have working knowledge of GDS and travel-related processes. Ideal applicants will possess strong communication skills, a travel certification, and the ability to maintain high standards of accuracy and productivity.

In this role, you will interact with clients to resolve queries and be involved in process improvements within a dynamic environment.

Qualifications

• Must have working knowledge on GDS.
• Good communication skills are essential.
• Requires understanding of Refunds, Fares & pricing.

Responsibilities

• Interact with clients through email for query resolution.
• Participate in process improvement initiatives.
• Maintain high accuracy and productivity standards.

Skills

Knowledge of GDS

Refunds, Fares & pricing

Good communication skills

Travel geographical knowledge

High accuracy and productivity standards

Education

Travel certification

Job description

Qualifications & Responsibilities

• Must have working knowledge on GDS (any)
• Must have knowledge of working on GDS
• Must have knowledge of Refunds, Fares & pricing
• Travel certification is required
• Must have knowledge of different fare and routing types
• Good communication skills
• Good Travel geographical knowledge
• Maintaining high accuracy, productivity standards and willingness to learn
• Interaction with clients through email for query resolution and build and maintain good working relationships with customers
• Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment