Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

EXL; Gurugram District; On-site; INR 2,248,201 - 3,147,482; Full time

Job summary

A leading business consulting firm in Gurugram is seeking an Executive-Customer Care for non-voice transaction processing. The role involves interacting with clients through email to resolve queries while maintaining good relationships. Ideal candidates possess knowledge of GDS, fare pricing, travel certifications, and good communication skills. The position is full-time and entry-level, offering growth opportunity in a dynamic work environment.

Qualifications

• Working knowledge of GDS.
• Knowledge of refunds, fares & pricing is essential.
• Travel certification is required.
• Familiarity with different fare and routing types.
• Maintaining high accuracy and productivity standards.
• Willingness to learn.

Responsibilities

• Interact with clients via email for query resolution.
• Build and maintain good working relationships with customers.
• Participate in process improvement initiatives.
• Be flexible in a dynamic work environment.

Skills

GDS (any)

Refunds, fares & pricing knowledge

Good communication skills

Travel geographical knowledge

Flexibility and adaptability

Education

Travel certification

Job description

Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

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Responsibilities

• Interact with clients through email for query resolution and build and maintain good working relationships with customers.
• Participate in process improvement initiatives, be flexible and change-ready in a dynamic work environment.

Qualifications

• Working knowledge of GDS (any)
• Knowledge of refunds, fares & pricing
• Travel certification is required
• Knowledge of different fare and routing types
• Good communication skills
• Good travel geographical knowledge
• Maintaining high accuracy and productivity standards
• Willingness to learn

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Business Consulting and Services

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