Executive - Customer Care

Shashwath Solution; Dadri; On-site; INR 210,000 - 360,000; Full time

Benefits offered by this job

GDS Amadeus training

Job summary

Shashwath Solution is looking for a Customer Care Executive to handle client service inquiries and problems using company systems. You will respond to basic and complex customer contacts and ensure professional service delivery.

The ideal candidate has 6 months BPO or Travel experience, a Bachelor's degree or is an undergraduate dropout, strong written and spoken communication, and the ability to work in a 24/7 blended environment (Voice & Chat/Email).

Qualifications

• Excellent written and spoken communication.
• 6 months BPO or Travel experience.
• Willing to work in a 24/7 contact center with shifts.
• Open to a blended voice & chat/email environment.
• Computer skills to use office applications.

Responsibilities

• Understand and use computer screens and systems.
• Interface with customers, clients and vendors; escalate issues.
• Attend training sessions for client satisfaction and performance.
• Adhere to company policies and procedures.
• Complete work as assigned by Management.

Skills

Communication

Problem solving

Interpersonal skills

Education

Bachelor's degree

Undergraduate dropout

Tools

GDS Amadeus

Job description

Profile Summary :

• We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility :

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriately supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience :

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades :

• We train New Joiners on GDS (Amadeus).